Retail Motorclothes Associate
About The Position
Smoky Mountain Harley-Davidson is hiring a Retail Merchandise Associate for Harley-Davidson motor clothes and accessories. In this position, you will be enhancing our customers' overall experience and providing excellent customer service by greeting and interacting with customers; offering assistance in finding the right product suitable for the customers and answering any questions they may have. You will also be responsible for maintaining fitting rooms; maintaining a neat and clean sales floor in a visually appealing manner; processing transactions; keeping informed about product offerings. Smoky Mountain Harley-Davidson® isn’t just a dealership — it’s The Rider’s Destination for East Tennessee and the Great Smoky Mountains. Located in Maryville, TN with full-service sister dealerships in Pigeon Forge and Kodak, plus retail locations in Gatlinburg, Tellico Plains, Tallassee, and Bryson City, NC, they bring the Harley-Davidson lifestyle to riders across one of the most iconic riding regions in the world. The company's mission statement is: “To focus on relationships, to exceed expectations, to never stop improving, to be the BEST.” All staff are expected to treat all employees and customers fairly, courteously, and with dignity; model superior customer service behavior; be prompt and available for flexible scheduling; complete all training programs appropriate to your position; accept and follow direct instructions and work well with others; and have a commitment to developing a Sales Culture throughout the dealership.
Requirements
- Experience in merchandising, retail sales or customer service.
- Superior communication and customer service skills.
- Ability to get along with a broad customer base.
- Experience with Point-of-Sales and computerized inventory systems or the ability to learn them quickly.
Nice To Haves
- Retail clothing and accessories experience
- Standard computer skills with Microsoft platform
Responsibilities
- Greet customers promptly, in a courteous and friendly manner.
- Handle customer concerns reasonably to demonstrate commitment to excellent customer service and “Make Things Right”.
- Assist customers with their selection of merchandise.
- Provide prompt and accurate service at cash register.
- Maintain cleanliness and organization of sales floor and fitting rooms.
- Ensure merchandise displays are stocked, clean, dust free, and appealing to customers.
- Continuously maintain showroom product availability by stocking shelves and displays.
- Accept cash or credit card payments for merchandise purchases.
- Keep cash register accurate.
- Ability to work with several customers at one time while maintaining individual customer satisfaction.
- Handle telephone transactions quickly, courteously and accurately.
- Notify customers when special orders or back-ordered items are received.
- Point out any sales, specials, or new merchandise to customers.
- Coordinate or participate in periodic physical inventory of all merchandise (counts, reports, etc.).
- Assist with set-up, organization, and staging of dealership special events.
- Sell additional services by pointing out availability of parts, accessories, and services.
- As assigned
- Treat all employees and customers fairly, courteously, and with dignity.
- Model superior customer service behavior for all interactions with customers and employees.
- Be prompt and available for flexible scheduling.
- Complete all training programs appropriate to your position as recommended by Harley Davidson or assigned by the department manager.
- Accept and follow direct instructions and work well with others.
- Have a commitment to developing a Sales Culture throughout the dealership.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
11-50 employees
