Retail Merchandising Support Associate, Deptford - Flex
About The Position
Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work. As a Merchandising Colleague - also known as a Front of House Colleague - you’ll play a critical role in delivering a seamless, inspiring in-store experience. You will be responsible for executing merchandise movement and placement strategies, enhancing the visual appeal of the sales floor, maintaining well-organized and shoppable displays, and ensuring that pricing and promotional signage is accurate and up to date. Your attention to detail and commitment to operational excellence will directly impact our customers’ experience. You’ll be a visible and welcoming presence on the floor, greeting customers with genuine hospitality and offering assistance to ensure they feel seen, supported, and valued. Collaboration is key to this role. You’ll work closely with colleagues across departments to meet shared goals, support sales, and contribute to a culture of hospitality, positivity and making every customer feel welcome by greeting them with a smile and offering your help whenever needed.
Requirements
- Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality
- Understand and communicate effectively with customers, co-workers, and supervisors
- Read and understand employment policies and safety rules/procedures in English
- Able to create connection with customers, help the store achieve sales goals, and participate in sales-boosting events
- Create a welcoming, friendly environment for customers and colleagues, fostering meaningful conversations and connections
- Able to learn about products in the store and be able to give expert guidance to customers based on their wants, features, and choices
- Responsible for acquiring new customers by opening credit accounts and sharing loyalty benefits
- Effectively use point-of-sale technology and digital tools to streamline transactions and enhance the shopping experience
- Work seamlessly with colleagues at all levels and across departments to drive sales and elevate the customer experience
- Meeting daily sales goal challenges
- This position requires talking, lifting, constant moving, standing, and reaching with arms and hands
- Standing for at least two consecutive hours, lifting up to 50lbs., stooping, kneeling, crouching, and climbing ladders, reaching, including above eye level
- Requires close vision, color vision, depth perception, and focus adjustment
- Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions
Responsibilities
- Executing merchandise movement and placement strategies
- Enhancing the visual appeal of the sales floor
- Maintaining well-organized and shoppable displays
- Ensuring that pricing and promotional signage is accurate and up to date
- Greeting customers with genuine hospitality and offering assistance to ensure they feel seen, supported, and valued
- Working closely with colleagues across departments to meet shared goals, support sales, and contribute to a culture of hospitality, positivity
- Making every customer feel welcome by greeting them with a smile and offering help whenever needed
- Ensuring the sales floor is clean, organized, and prepared for customers
- Supporting visual merchandising by updating mannequins, resetting floor layouts, and aligning presentation with company directives
- Focusing on the customer by offering a warm welcome, making eye contact, and creating friendly, personal conversations
- Actively listening to customer needs and providing thoughtful assistance to create customer relationships
- Maintaining a shoppable space by recovering the floor and fitting rooms
- Updating signs and pricing
- Replenishing merchandise
- Supporting any needed merchandise moves
- Sharing Loyalty program benefits
- Ensuring customers have all they need
- Ending with a sincere thank-you
- Collaborating with the team to tie up loose ends - reorganizing the department, restocking merchandise, and preparing the space for a successful tomorrow
Benefits
- Competitive pay
- Comprehensive health and wellness coverage
- 401(k) match to invest in your future
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Opportunity to build community by joining one of our Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal/financial advice
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
