Retail Merchandising Supervisor

Mondelēz International•San Jose, CA

1d•Onsite

About The Position

The Retail Merchandising Supervisor (RMS) is accountable for hiring, training/coaching, and monitoring the hourly merchandising staff to achieve world-class retail effectiveness while optimizing cost efficiencies. This role ensures all in-store activities are properly executed to support the merchandising plan. The RMS will oversee Sales Service Representatives (SSRs) within an assigned geography, aiding in their development and ensuring they perform in-store activities such as merchandising, display building, and backroom management.

Requirements

High School Diploma or GED required
Be at least 18 years of age
Have a valid REAL ID driver's license (issued by the state in which the person resides), U.S. passport, or federal ID.
Successful completion of drug test, MVR check, and general background check
Ability to perform physical demanding work in a fast-paced work environment and meet the defined physical activities (frequent lifting, bending, and carrying up to 25 lbs., occasionally over 50 lbs., pushing, pulling, etc.) while adhering to the safety expectations and processes
Computer literate (Microsoft Office, Internet and Cellular/Wireless devices)

Nice To Haves

Bachelor's degree preferred
Previous Retail, Sales and/or Customer Service experience a plus

Responsibilities

Actively participate in the interview process of new hires via in-person or video conferencing of prospective candidates.
Manage the selection process for all new hires to the Sales Service Representative (SSR’s) position.
Ensures newly hired SSRs participate in a standard on-boarding/orientation process and all appropriate training programs within the prescribed timelines.
Responsible for on-the-job coaching as well as providing continuous learning and development for SSRs.
Utilizes the Performance Management process to assist in correcting substandard work practices by direct reports.
Communicate Sales team/area priorities and help SSRs prioritize time and efficient work standards.
Ensure all merchandising activities are properly executed at store level to support the merchandising game plan.
Responsible for annual performance appraisals for all direct reports.
Approves all requests for leave in a timely manner and communicates to impacted employees.
Has a general understanding of employee benefits for both full time and part time eligibility.
Works in a collaborative environment with District Managers to ensure merchandising standards are adhered to.