Retail Merchandising Supervisor

TJX•Oshkosh, WI

4d•Onsite

About The Position

Sierra at TJX Companies is seeking individuals to join their vibrant team, offering opportunities for growth, exploration, and achievement. TJX Companies is a Fortune 100 company and the world's leading off-price retailer, with various brands including TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx. The Key Carrier role is an advanced position building upon the Coordinator role. Key Carriers have flexible availability, including nights and weekends, and primarily function as Coordinators while also taking on leadership responsibilities as a Key Carrier to manage store operations. This role emphasizes creating a positive customer experience, upholding company policies, and ensuring the store team effectively meets operational goals.

Requirements

Able to work a flexible schedule, including nights and weekends.
Team player, working effectively with peers and supervisors.
Able to respond appropriately to changes in direction or unexpected situations.
Knowledge of company standard software, systems, and procedures.
Knowledge of merchandise flow in stores.
Proven problem solving skills.
Able to effectively coach, delegate, and follow-up on multiple people/tasks.
Able to act quickly under challenging circumstances.
Capable of multi-tasking.
Superior communication and organizational skills with attention to detail.
1 year retail experience.
6 months leadership experience.

Responsibilities

Role models exceptional customer service.
Creates a positive internal and external customer experience.
Promotes a culture of honesty and integrity; maintains confidentiality.
Acts as Manager on Duty adhering to company policy and procedure.
Ensures store team performs tasks and activities in accordance with store plan; prioritizes as needed.
Addresses immediate customer service issues and provides appropriate coaching to Associates.
Exercises discretion regarding customer service policies to satisfy customers.
Maintains accurate Associate coverage in service areas for a positive customer experience.
Ensures Associates adhere to all operational procedures.
Ensures opening/closing procedures are executed according to company guidelines.
Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates.
Provides and accepts recognition and constructive feedback.
Provides feedback, recognition and coaching to Associates.
Partners with Management on Associate training needs to increase effectiveness.
Ensures adherence to all labor laws, policies, and procedures.
Promotes credit and loyalty programs.
Supports and participates in shrink reduction goals and programs.
Promotes safety awareness and maintains a safe environment.
Other duties as assigned.