Retail Merchandise Associate

BallenIsles Country Club•Kaanapali, HI

4d•$22•Onsite

About The Position

The Retail Merchandise Associate is responsible for supporting facility-level retail operations in alignment with Kapalua Golf standards. This role helps position The Kapalua Golf shop as a leading golf retail destination by creating an inviting shopping environment, delivering excellent guest service, and supporting a successful retail operation. The position is primarily focused on merchandising, inventory management, reporting, and retail sales support, including operating the POS system for merchandise purchases.

Requirements

High school diploma or general education degree (GED); or six months to one-year related experience and/or training; or equivalent combination of education and experience.
Valid Driver’s License.
Strong understanding of retail service standards and daily golf shop operations.
Knowledge of merchandising practices, inventory procedures, and product presentation
Professional verbal communication and interpersonal skills
Excellent guest service skills with a positive attitude and strong work ethic
Ability to work flexible hours based on golf shop business needs
Manage multiple priorities in a golf club retail environment
Proficiency in Microsoft Word, Excel, and Outlook
Comfort using the internet and other digital tools in a professional setting
Strong time management skills and the ability to prioritize tasks effectively
Willingness to learn new products, systems, and procedures
Ability to read and speak English may be required to perform the duties of the job (e.g. the associate may be required to communicate with English speaking customers or co-workers, the manuals for the equipment the associates may use are in English)

Nice To Haves

Basic knowledge of the game of golf preferred

Responsibilities

Open, operate, and close the golf shop following established procedures
Answer phones and assist guests with golf shop purchases and product questions
Operate the POS system and process merchandise sales as needed
Help create a welcoming, organized golf shop experience with strong guest service
Support loss prevention by staying aware of guest activity in the shop
Rotate stock and keep displays clean, full, and visually appealing
Help create a unique shopping environment through thoughtful merchandising
Work with retail leadership to support merchandise promotions and seasonal plans
Assist with training golf shop staff on retail products, procedures, policies, and service standards
Help support merchandise sales goals through presentation, product knowledge, and service
Participate in monthly physical inventory counts
Maintain accurate inventory using Troon merchandising and accounting procedures
Keep approved in-stock product categories filled at the facility level
Receive and inspect incoming merchandise shipments to verify quantities, styles, colors, item details, and overall accuracy against vendor invoices and packing slips, and report any discrepancies, damages, or incorrect items
Prepare merchandise for the sales floor by folding, steaming, tagging, and removing manufacturer tags
Create, print, and attach product tags to merchandise
Assist with special product design needs when needed
Share updates with retail leadership on product levels, local buying trends, and vendor opportunities
Share guest feedback and customer requests for restocks, new products, and future merchandise opportunities with retail leadership
Support the retail side of daily golf shop operations
Help keep golf shop and storage areas organized and ready for daily use
Follow safe work practices
Performs other duties as requested
Maintain regular and reliable attendance