Retail Membership Sales Specialist (In-Store Sales)

AAA Mid-Atlantic•Waterford, CT

3d•Onsite

About The Position

AAA Club Alliance is actively hiring for an experienced full-time Retail Membership Sales Specialist. This role is in a dynamic retail environment where every interaction counts. The company is committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences. They strive to attract and retain candidates with a passion for their work and encourage all qualified individuals to apply. AAA Club Alliance is the result of AAA Mid-Atlantic, AAA Allied Group, AAA Oklahoma/South Dakota, and AAA Ohio Automobile Club joining, now representing nearly 7.4 million members in 13 states including Washington, D.C. They have created an environment where you can look forward to coming to work and interacting with compassionate people who enjoy what they do and love supporting their team. They are dedicated to keeping their Associates fulfilled and helping them feel secure. With such a diversity of products and services, their Associates have the opportunity to fulfill customer needs while growing their own career.

Requirements

Minimum of three (3) years of sales and customer service experience.
Effective written and oral communication skills.
Proficiency in computer skills, including navigating multiple websites and programs.
High school diploma or equivalent required.
Satisfactory pre-employment and post-employment screening results including criminal, drug, and state and/or vendor specific screenings.
Ability to obtain necessary Membership license (or others) as required to perform the essential functions of the position.

Nice To Haves

Notary Public designation or willingness to obtain with 6 months of employment.

Responsibilities

Sell and process new AAA memberships, while maximizing opportunities to upsell and cross-sell upgrades and add-ons.
Drive active engagement with our membership base through in-store sales, inquiries, and outbound calls.
Effectively welcome new members, present enticing promotions, and initiate discussions about upgrade opportunities.
Ensure all leads and interactions are accurately documented, maintaining clear records for future reference.
Serve as the go-to person in the store for all membership-related inquiries, providing expert guidance and support to customers.
Serve as backup by assisting in the functions of Cashiering, Tag and Title, and IDEMIA services if applicable.