Retail Meat Customer Service Specialist
About The Position
We are looking for an outgoing, friendly, and customer-focused team member to join Member’s Cut. This position is responsible for providing excellent service to customers at our fresh meat counter, helping customers select products, preparing and packaging orders, and increasing sales through knowledgeable recommendations and upselling. The successful candidate will be someone who enjoys people and enjoys selling. You should be comfortable talking to customers and turning a simple purchase into a great customer experience. We are looking for someone who can build customer relationships, increase sales, and make customers want to come back. The ideal candidate enjoys talking with people, has a positive attitude, and is comfortable making product suggestions based on what the customer is buying.
Requirements
- High school diploma or GED.
- Previous retail, grocery, meat counter, food service, or customer service experience is preferred but not required.
- Willingness to learn about different cuts of meat and our products.
- Outgoing and personable personality with a genuine interest in helping customers.
- Strong communication and customer service skills.
- Must be comfortable approaching customers and starting conversations.
- Confident recommending products and asking for the sale.
- Ability to upsell without being pushy or making the customer uncomfortable.
- Dependable, punctual, and willing to be part of a team.
- Ability to work in a fast-paced retail environment.
- Comfortable standing for extended periods and managing fresh meat products.
Nice To Haves
- Prefer experience with customer service / data entry or related field.
Responsibilities
- Greet customers in a welcoming way and provide friendly, attentive service.
- Assist customers at the fresh meat counter with product selection and questions.
- Weigh, price, package, and label fresh meat products accurately.
- Maintain a clean, organized, and well-stocked meat counter, paying special attention to freshness and product presentation.
- Manage and record inventory, dates, and inventory tracking.
- Learn our products and confidently explain cuts, preparation methods, portion sizes, and cooking suggestions.
- Actively upselling and suggest additional products based on the customer's purchase.
- Recommend complementary items such as seasonings, marinades, sides, specialty cuts, or additional quantities when appropriate.
- Recognize opportunities to introduce customers to new or higher-value products.
- Build relationships with customers and encourage repeat business.
- Operate the cash register/POS system and handle transactions accurately.
- Follow all food safety, sanitation, and store procedures.
- Rotate and stock products according to company standards.
- Collaborate effectively with other members of the store team.
- Perform other duties as needed to support daily store operations.
- Other duties as assigned.
Benefits
- 401k Company matches 50% up to 10%
- PTO accrual after 30 days of employment, 13 days accrual the first year
- Paid Holidays
- Company bonus incentive
- Excellent health insurance plans
- Dental & Vision available
- Short & Long-Term Disability provided at no cost to you
- Life Insurance
- Identity Theft Insurance
- Accident Insurance
- Clothing Allowance
- 10% Discount on purchases at the How-To Building Center
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
