Retail Manager- James Madison University

Aramark • Harrisonburg, VA

4d • Onsite

About The Position

The Retail Manager is responsible for the operations of an assigned retail location, ensuring efficient operations in line with Aramark’s policies, procedures, and client contract. The Manager coordinates the store’s guest services to ensure staff members and guests have a positive experience. This role is responsible for overall store merchandising, product inventory, purchasing, and other needs to fulfill operations.

Requirements

• Requires 2-4 years of experience or a combination of education and experience from which comparable knowledge and skills acquired.
• Requires a bachelor's degree or equivalent experience in business or another related field.
• Familiar with Microsoft Office and Point of Sales systems.
• Ability to work a flexible, event-based schedule that includes some evenings and weekends.
• Strong organizational skills.
• Ability to demonstrate excellent customer service using Aramark's standard service mode.

Nice To Haves

• Profit and loss (P&L) accountability and/or contract-managed service experience preferred.

Responsibilities

• Responsible for non-selling aspects of retail operations including inventory management, warehouse management, receiving, ticketing, and distribution.
• Work with HR to hire staff, ensure accurate staffing for events or store, and stay within payroll budget.
• Ensure development and training of customer service programs and product knowledge.
• Ensure accurate procedures for opening and closing the store, including accountability of cash and credit cards, and security requirements.
• Address and resolve customer issues.
• Verify accountability report of financial transactions, including sales and transfers of merchandise to and from stores.
• Periodically check and verify accurate ticketing of merchandise.
• Lead periodic physical inventories and address potential count discrepancies.
• Maintain effective client and customer rapport for mutually helpful business relationships.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level