Retail Manager - Customer Experience Manager Part Time
About The Position
This role is responsible for delivering a customer-centric shopping experience by managing and delivering effective front-end operations and expectations. The position leads omnichannel processes, maintains store recovery standards to deliver Brand Promises, and delivers friendly customer service. The Retail Manager assists the Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements. They ensure execution of Company policies and standards, and hold team members accountable for store conditions and results. The role ensures all front-end policies and procedures are followed and achieves KPIs while managing the team to achieve their role KPIs. The Retail Manager plans and leads the execution of class and in-store events, manages and executes shrink and safety programs, and assists with cash reconciliation, bank deposits, and inventory processes. They also assist with the onboarding and training of new Team Members, coach the customer experience team, participate in the performance management process, support Talent Development, and utilize leadership competencies for continued self-development. The position serves as Manager on Duty (MOD), interacts positively with others, and acknowledges customers, helps locate products, and provides solutions. The Retail Manager participates in truck unloading and stocking processes and cross-trains in Custom Framing selling and production. In select stores without a Framing Manager, responsibilities include leading the delivery of high-quality custom framing solutions.
Requirements
- Retail management experience preferred.
Responsibilities
- Manage and deliver effective front-end operations and expectations.
- Lead omnichannel processes.
- Maintain store recovery standards to deliver Brand Promises.
- Deliver friendly customer service.
- Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs.
- Ensure execution of Company policies and standards.
- Ensure all front end policies and procedures are followed.
- Achieve KPIs and manage the team to achieve their role KPIs.
- Plan and lead the execution of class and in-store events.
- Manage and execute shrink and safety programs.
- Assist with cash reconciliation and bank deposits.
- Assist with inventory processes to include Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities.
- Assist with the onboarding of new Team Members.
- Train, observe, and coach the customer experience team.
- Participate in the performance management process.
- Support Talent Development of your team.
- Utilize leadership competencies for continued self-development.
- Serve as Manager on Duty (MOD).
- Interact with others in an accepting and respectful manner.
- Remain positive and respectful, even in difficult situations.
- Promote commitment to the organization’s vision and values.
- Project a positive image and serve as a role model for others.
- Acknowledge customers, help locate product and provide solutions.
- Participate in the truck unloading and stocking processes.
- Cross train in Custom Framing selling and production.
- In select stores that do not have a Framing Manager only, lead the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager.
- Other duties as assigned.
Benefits
- health insurance (medical, dental, and vision)
- paid time off
- tuition assistance
- generous employee discounts
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What This Job Offers
Job Type
Part-time
Career Level
Mid Level
Education Level
No Education Listed
