Retail Manager - Boats ATV Marine

Bass Pro Shops•Auburn, NY

1d•Onsite

About The Position

The Retail Manager supervises one or more of the Sales Departments within the store to include the merchandise presentation, inventory control, pricing, sales enhancements, staff selection and development and customer service activities. This role supports a strong commitment to world-class customer service and ensures a pleasant and productive shopping experience for all customers. The manager is responsible for meeting or exceeding all financial plans and executing all Sales plans as directed by the Company. They will also be responsible for opening and closing the store and obtaining “Manager on Duty” responsibilities. Maintaining planograms as set by the Corporate Office is also a key function. The Retail Manager will staff the Departments with “service” oriented associates; participates in interviewing and selection, coordinates training, prepares / approves performance appraisals, recommends merit / promotional increases, prepares weekly work schedules, coaches, and motivates associates to promote positive customer relations and a productive team-oriented work environment. They will also resolve customer and associate issues and carry out Supervisory responsibilities in accordance with the Company’s policies and applicable laws, including interviewing, hiring & training, planning, assigning and directing work; measuring and evaluating performance; rewarding and disciplining associates; addressing complaints and resolving problems. Additionally, the manager provides a legendary experience for every customer, every time by assisting customers in making buying decisions by: identifying and evaluating customers' needs, making product recommendations based off of this analysis, promoting programs including, but not limited to CLUB Membership, VOC and In-Store Pick-up.

Requirements

Minimum of 3-5 years in Retail Management
Responsibility for one or more Sales Departments
Ability to calculate figures and amounts such as discounts, commissions, and percentages
Ability to define problems, collect data, establish facts, and draw valid conclusions
Ability to interpret a variety of other financial, legal, and technical information
Ability to read and analyze certain reports
Ability to write reports and business correspondence
Ability to effectively present information and respond to questions from Managers, associates, customers, and the public
Ability to conduct meetings and presentations to groups
Proficiency with PC-based word processing, spreadsheets, data-based management and electronic point of sale and inventory management systems
Demonstrated strong interpersonal skills
Ability to establish and maintain effective working relationships with co-workers, associates, customers and with the Corporate Staff
Demonstrated use of Team concept of Management

Responsibilities

Supervises one or more Sales Departments
Manages merchandise presentation, inventory control, pricing, and sales enhancements
Oversees staff selection and development
Ensures excellent customer service
Meets or exceeds financial plans and sales plans
Opens and closes the store
Acts as Manager on Duty
Maintains planograms
Interviews, hires, trains, and develops associates
Conducts performance appraisals and recommends increases
Prepares work schedules
Coaches and motivates associates
Resolves customer and associate issues
Carries out supervisory responsibilities in accordance with company policies and laws
Assists customers in making buying decisions
Identifies and evaluates customer needs
Makes product recommendations
Promotes company programs (e.g., CLUB Membership, VOC, In-Store Pick-up)