Miami Retail Manager

Gallery Dept.•Miami, FL

2d•$100,000 - $115,000•Onsite

About The Position

Gallery Dept. is seeking an experienced, customer service-oriented Store Manager to oversee daily operations at our retail store in the heart of Miami, Florida. The primary responsibilities for this role are store profitability, sales, customer experience, and leading/supervising/coaching all retail sales associates. The successful candidate will be a strong, energetic leader with excellent communication skills and be well organized. The right leader will engage employees through motivation while leading by example. Reporting to the member of the executive team responsible for revenue, this role will collaborate on setting revenue goals and implementing retail store strategies. The candidate will have a strong understanding of the fashion/art world, the community, and the high-end industry clients we cater to.

Requirements

Excellent interpersonal skills, with the ability to communicate effectively and listen
Positive “Can Do” attitude
Excellent organizational skills
Consistently demonstrate excellent leadership and coaching skills
Customer first and service-oriented attitude
Capability to thrive in a fast-paced and oftentimes high-pressure environment
Excellent negotiation and conflict resolution skills
Excellent attention to detail
Excellent time management skills with a proven ability to meet deadlines
Strong problem-solving skills
Ability to prioritize tasks and delegate when appropriate
Ability to act with integrity, professionalism, and confidentiality
Experience managing direct report employees
Competent with Microsoft Office Suite / Shopify/ Handling Cash
Must sign an NDA
High School diploma or bachelor’s degree in marketing, business administration, or relevant field experience
Three years experience in a similar role
Willingness to learn and tackle new challenges
Excellent leadership skills

Responsibilities

Ability to deliver extraordinary client experiences
Maintain a strong and positive relationship with clients
Be accountable for store sales, services, and client experience initiatives
Create a positive work environment where the team can excel
Train, and oversee sales/inventory team
Oversee store floor experience
Lead by example by being punctual, following company dress code and proper etiquette
Oversee the organization of the store – inventory, supplies
Oversee the organization of the back stockroom daily
Oversee the cleanliness of the store throughout the day and communicate/delegate needs within the team
Lead weekly staff meetings to ensure all associates stay informed
Work in partnership with LA Management team to ensure smooth retail operations
Manage store budgets and maintain financial records
Report weekly to the member of the executive team responsible for revenue with financial records and team updates
Oversee stock levels and order new items when required, or overstocked, communicating needs with the member of the executive team responsible for revenue
Address customer complaints and issues in a professional manner
Handle staff conflicts, complaints, and issues in a professional manner and inform the member of the executive team responsible for revenue
Basic product, packing presentation and handling skills of purchased clothing
Efficient and accurate scanning of product
Knowledge of the most frequent PLU’s
Accurately enter tenders at POS
Process sales transactions through POS/Shopify system
Ensure compliance with store health and safety regulations