Story Land Retail Manager

Splish Splash Water Park•Bartlett, NH

1d•Onsite

About The Position

The Retail Manager oversees all aspects of Retail, Games, and Rentals at Story Land & Living Shores. This role is responsible for delivering an exceptional guest experience while ensuring compliance with all applicable standards, policies, and regulations. The Retail Manager also leads the strategic planning and execution of initiatives designed to maximize in-park revenue across all retail, games, and rental operations.

Requirements

Must be at least 18 years of age in compliance with New Hampshire Child Labor Laws
Ability to work a flexible schedule, including evenings, weekends, holidays, and extended hours as needed
Ability to comply with all uniform policies
Valid driver’s license with a good driving record
Ability to operate motorized vehicles, including trucks, golf carts, and forklifts
Strong guest service and conflict resolution skills
Ability to cultivate and maintain relationships with internal and external stakeholders
Strong leadership, team-building, and employee motivation skills
Proficiency in Microsoft Excel, Word, and PowerPoint
Strong strategic thinking and problem-solving abilities
Ability to manage multiple priorities and perform effectively in a fast-paced environment
Excellent written and verbal communication skills
Strong attention to detail and organizational skills
High school diploma or equivalent required
3–5 years of retail or merchandising experience required
1–2 years of supervisory experience leading teams

Nice To Haves

Bachelor’s degree in business management, marketing, merchandising, or a related field preferred
Previous amusement park, theme park, or water park experience preferred
Spanish or additional bilingual language skills are a plus

Responsibilities

Oversee all aspects of the Retail, Games, and Rentals teams, along with any additional assigned business units
Lead by example and represent the core values of Story Land & Living Shores
Serve as an approachable mentor and coach to team members
Manage departmental budgets and financial performance while identifying opportunities to maximize revenue and control costs to improve profitability
Develop and implement strategic initiatives that improve processes, team performance, and profitability
Ensure compliance with company policies, industry best practices, and safety standards to maintain a safe and productive environment for guests and team members
Maintain working knowledge of all retail, games, and rental positions and provide operational support when needed
Participate in all aspects of employee supervision, including hiring, onboarding, training, coaching, performance management, and discipline
Ensure compliance with all applicable New Hampshire labor laws regarding meal and rest breaks
Assist with scheduling and timekeeping activities
Oversee purchasing, receiving, inventory flow, and warehouse operations, including purchase orders, ticketing, counts, replenishment, and product movement
Conduct audits and physical inventories while monitoring and analyzing inventory results
Partner with the Support Center Retail team to develop merchandise strategies, including custom product development, artwork approvals, pricing, and inventory analysis
Coordinate and facilitate retail inventory processes
Build and maintain relationships with vendors and suppliers, including attending trade shows, sourcing merchandise, and negotiating pricing and freight opportunities
Collaborate with the Support Center Retail team on buying, merchandising, pricing, and inventory management strategies, including for special events
Interact directly with guests to answer questions, gather feedback, and resolve concerns promptly and professionally
Maintain accurate retail inventory records in coordination with the In-Park Revenue Director
Monitor POS systems and menus to ensure pricing and item accuracy
Ensure all revenue areas maintain cleanliness and safety standards established by company policies and governing agencies
Serve as the primary liaison between the park and third-party partners, including photo, face paint, lockers, vending, and rental vendors
Perform administrative duties such as revenue entry, reporting, supply ordering, and operational documentation
Generate financial and operational reports and analyze sales, attendance, inspections, and labor trends
Ensure compliance with all PCI-related standards, policies, and procedures
Assist other operational departments as needed
Perform other duties as assigned by leadership