Retail Manager - Metal Building Components

Central States•Lowell, AR

13d•Hybrid

About The Position

The Retail Manager is a results-driven professional responsible for leading all sales and operational activities within the assigned store. This role translates deep knowledge of the market, customers, competitors, products, and services that drive profitable growth. The Retail Manager ensures compliance with company policies, manages store staff performance, and delivers exceptional customer experience that aligns with company values.

Requirements

Bachelor’s degree and five (5) years of retail management experience, or an equivalent combination of education and experience.
Consistently meets established sales volume and profitability goals through operational excellence and customer service.
Resolves escalated customer issues promptly and effectively, achieving a high rate of first-contact resolution and positive customer feedback.
Applies in-depth knowledge of the metal building business to provide accurate recommendations and solutions that strengthen customer trust and retention.
Develops and delivers professional technical and commercial solutions tailored to customer needs.
Analyzes sales and operational data using Microsoft Excel to identify trends, track performance, and recommends data-driven improvements.
Consistently exhibits and displays the company’s values of “Own It. Can Do. Act in Love.”

Nice To Haves

Experience in the metal building or construction materials industry.
Proven track record of achieving sales growth and operational excellence in a retail environment.
Proficiency in Microsoft Office Suite, particularly Excel and PowerPoint.

Responsibilities

Oversee daily store operations, including customer experience, expense control, inventory management, and profitability.
Build and maintain strong relationships with customers to increase satisfaction and retention.
Recruit, train, coach, and evaluate retail team members to build high-performing sales teams.
Support the development of annual financial budgets and key performance indicators to position the store for year-over-year growth.
Analyze product and service performance to identify opportunities for growth and profitability gains.
Ensure full compliance with company policies, procedures, and operational standards.
Promote a culture of continuous improvement and uphold company values in all interactions.
Performs other duties and activities related to the department as necessary to support overall operations and responsibilities, even if not specifically listed above.