Retail Manager at Tropicana Field

Compass Group•Saint Petersburg, FL

9d•Onsite

About The Position

As the Rank+ Rally Retail Operation Manager, you will assist the GM of in executing “The Difference” in regards to all retail operations, human resources and financials. You will implement procedural standards and expectations for the on-site retail operation as well as customer experience. The Retail Operations Manager will report directly to the General Managers to meet and exceed sales goals.

Requirements

3+ years of experience working in retail or sales environments
Stamina to work 60 hours or more per week
Must be able to work extended shifts of 10 hours or more as business dictates
Must be flexible with schedule and able to work different shifts (nights, weekends and applicable holidays)
Proficiency of Microsoft Office (Excel, Word, Outlook)

Nice To Haves

Excellent leadership, organizational, presentation, communication, and customer service skills with a high attention to detail and demonstrated creativity/resourcefulness in problem-solving

Responsibilities

Work with Director of Retail, General Managers & HR in the recruiting, training and development of retail team that exemplify best-in-class customer experience
Knowledge & execution of Rank and Rally Core Signatures
Strong experience in professional development and management of retail sales teams and the ability to shape customer experience through expert understanding of product in relation to excellence in execution: service, visual merchandising, building a sales & service focused culture. Responsible for enforcing store policies and procedures.
Facilitate the Customer Service Training & Loss Prevention Training programs with all associates prioritizing consistency in messaging.
Maintain the integrity of the inventory and POS access by ensuring proper supervision and compliance with all internal controls
Thoroughly and accurately uses applicable R+R/Levy systems (POS system, WFM scheduling and more) and executes required daily reporting in a timely manner
Develop and implement min/max levels with Director of Retail based on the sales history by location.
Direct team to plan and execute off-site events and festivals
Ensures that all security, safety and sanitation standards are achieved
Adequately schedules team members to meet operational needs and desired targets within the labor budget
Holds team accountable to daily responsibilities to deliver great guest service
Promotes a cooperative work climate, maximizing productivity and morale
Displays a positive attitude towards team members
Offering administrative support to the Director of Retail, General Managers and Manager on the retail team
Monitor, track and order retail office supplies for all warehouse and store locations
Based on business needs, assist with Rays and Rowdies games at various locations that include but are not limited to Tropicana Field, Al Lang Stadium and Charlotte Sports Park
Work together with Levy HR and IT to maintain smooth internal operations