Retail Manager - Softlines

Bass Pro Shops • Louisville, KY

15h

About The Position

The Retail Manager supervises one or more sales departments within the store, overseeing merchandise presentation, inventory control, pricing, sales enhancements, staff selection and development, and customer service. The manager supports a strong commitment to world-class customer service and ensures customers have a pleasant and productive shopping experience. The role is accountable for meeting or exceeding company financial plans and executing sales plans, and includes opening and closing the store and serving as Manager on Duty.

The Retail Manager maintains corporate planograms and staffs departments with service-oriented associates. Responsibilities include participating in interviews and selection, coordinating training, preparing or approving performance appraisals, recommending merit or promotional increases, preparing weekly schedules, and coaching and motivating associates. The role resolves customer and associate issues and performs supervisory duties consistent with company policies and applicable laws.

The manager provides a positive customer experience by identifying and evaluating customer needs, recommending products, and promoting programs such as CLUB Membership, VOC, and In-Store Pick-up. The position requires independent judgment within company policies and procedures, problem analysis and needs assessment, and recommendations affecting policies, procedures, and practices.

Requirements

• Minimum of 3–5 years of retail management experience with responsibility for one or more sales departments.
• Ability to calculate figures and amounts such as discounts, commissions, and percentages.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to interpret financial, legal, and technical information and read and analyze reports.
• Ability to write reports and business correspondence.
• Ability to present information effectively and respond to questions from managers, associates, customers, and the public.
• Ability to conduct meetings and presentations for groups.
• Proficiency with PC-based word processing, spreadsheets, database management, electronic point-of-sale systems, and inventory management systems.
• Strong interpersonal skills and ability to establish and maintain effective working relationships with coworkers, associates, customers, and Corporate Staff.
• Demonstrated use of a team-based management approach.

Responsibilities

• Supervise one or more sales departments, including merchandise presentation, inventory control, pricing, sales enhancements, staffing, and customer service.
• Support world-class customer service and ensure a pleasant and productive shopping experience.
• Meet or exceed company financial plans and execute sales plans as directed by the Company.
• Open and close the store and take on Manager on Duty responsibilities.
• Maintain planograms established by the Corporate Office.
• Participate in interviewing and selecting associates; coordinate training; prepare or approve performance appraisals; recommend merit or promotional increases; prepare weekly work schedules; and coach and motivate associates.
• Promote positive customer relations and a productive, team-oriented work environment.
• Resolve customer and associate issues.
• Carry out supervisory responsibilities in accordance with company policies and applicable laws, including hiring, training, assigning and directing work, evaluating performance, rewarding and disciplining associates, and resolving complaints and problems.
• Assist customers with buying decisions by identifying and evaluating their needs and recommending products.
• Promote programs including CLUB Membership, VOC, and In-Store Pick-up.
• Analyze problems, perform needs assessments, adapt general guidelines to achieve desired results, and make recommendations affecting policies, procedures, and practices.

Benefits

• Discounts on retail merchandise, restaurants, resorts, and conservation attractions
• Medical benefits
• Dental insurance
• Vision insurance
• Health Savings Account
• Flexible Spending Account
• Voluntary benefits
• 401(k) retirement savings
• Paid holidays
• Paid vacation
• Paid sick time
• Bass Pro Cares Fund

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed