Retail Manager

Caesars Entertainment•Robinsonville, MS

1d•Onsite

About The Position

Responsible for the overall management, profitability, and working environment of the retail operations and Starbuck’s at Horseshoe Tunica. Greet and assist customers, promote sales and demonstrate good public relations. Work with buyers for suggestions on re-orders of merchandise and customer requests. Work with merchandisers to develop additional display techniques. Awareness of perishable product processing and rotation. Responsible for the screening, interviewing and selection of new employees. Maintain staffing levels to ensure delivery of service is maximized and stores operate efficiently. Conduct pre-shift meetings, coach, motivate, evaluate, and issue discipline when necessary. Effectively handles customer and employee complaints. Takes action to resolve customer and employee issues, complaints, and/or concerns. Ensures company and department policies and procedures are consistently followed by employees. Meets the attendance requirements of the job and adheres to departmental and company policies. Ensure that Starbuck’s policies and procedures are being meet.

Requirements

Screening, interviewing, and selection of new employees.
Maintaining staffing levels.
Conducting pre-shift meetings.
Coaching, motivating, evaluating, and issuing discipline.
Handling customer and employee complaints.
Resolving customer and employee issues, complaints, and/or concerns.
Ensuring company and department policies and procedures are consistently followed.
Meeting attendance requirements.
Adhering to departmental and company policies.
Ensuring Starbucks policies and procedures are met.

Responsibilities

Overall management, profitability, and working environment of retail operations and Starbucks at Horseshoe Tunica.
Greeting and assisting customers, promoting sales, and demonstrating good public relations.
Collaborating with buyers for merchandise re-orders and customer requests.
Working with merchandisers to develop additional display techniques.
Processing and rotating perishable products.
Screening, interviewing, and selecting new employees.
Maintaining staffing levels for efficient store operation and maximized service delivery.
Conducting pre-shift meetings, coaching, motivating, evaluating, and issuing discipline.
Effectively handling customer and employee complaints and resolving issues.
Ensuring consistent adherence to company and department policies and procedures.
Meeting attendance requirements and adhering to departmental and company policies.
Ensuring Starbucks policies and procedures are met.