Retail Manager

Cascada Pdx•Portland, OR

7d•Onsite

About The Position

The Retail Manager at CASCADA Thermal Springs Spa and Hotel is a key revenue-generating role focused on growing boutique sales and managing inventory and operations. This position is responsible for product curation, visual merchandising, guest-focused selling, purchasing, stock levels, vendor relationships, and loss prevention. The role ensures that retail offerings align with CASCADA's brand and wellness ethos, contributing to a holistic guest experience. The Retail Manager will lead day-to-day retail operations, build and coach a retail team, manage inventory and vendor relationships, and collaborate with other departments on promotions and initiatives.

Requirements

4+ years of retail management experience (hospitality, spa, or wellness industry preferred).
Proven experience with point-of-sale (POS) and inventory management systems.
Experience in trends, retail calendar ordering windows, seasonal items, etc.
Strong leadership and team development skills with a track record of achieving sales targets.
Analytical mindset with ability to measure success against revenue, margin, and guest satisfaction goals.
Proactive, collaborative, and energized by creating exceptional guest experiences.

Responsibilities

Oversee day-to-day operations of the retail boutiques, ensuring a welcoming, well-organized, and on-brand shopping environment.
Develop and execute visual merchandising strategies that highlight seasonal products, promotions, and new arrivals.
Monitor stock levels, coordinate replenishment, and minimize shrinkage through effective inventory controls.
Hire, train, schedule, and supervise retail associates to ensure consistent, high-quality guest service.
Set individual and team sales goals, coach staff on product knowledge and upselling techniques.
Foster a positive, collaborative team culture aligned with CASCADA’s hospitality standards.
Drive boutique sales performance against revenue targets, identifying opportunities to increase average transaction value and conversion.
Partner with vendors to negotiate pricing, terms, and promotional opportunities alongside senior leadership.
Analyze sales trends and guest preferences to inform purchasing decisions and product assortment.
Ensure every guest interaction in the boutique reflects CASCADA’s commitment to hospitality, wellness, and connection.
Resolve guest concerns related to retail purchases, returns, and exchanges promptly and professionally.
Communicate directly with guests and members alongside the membership team to promote retail offerings tied to their wellness journey.
Work the retail and wellness desk spaces as required.
Monitor and report sales, inventory, and margin performance to leadership.
Track key metrics (sell-through rate, shrinkage, average transaction value) and recommend tactics to improve performance.
Partner with marketing and membership teams to align retail promotions with campaigns and guest communications.
Any other duties as assigned.