Retail Manager - Softlines

Bass Pro Shops•Auburn, NY

5d•$62,353 - $68,200•Onsite

About The Position

The Retail Manager supervises one or more of the Sales Departments within the store to include the merchandise presentation, inventory control, pricing, sales enhancements, staff selection and development and customer service activities. This role supports a strong commitment to world-class customer service and ensures a pleasant and productive shopping experience for all customers. The manager is responsible for meeting or exceeding financial plans and executing all sales plans as directed by the Company. Key duties include opening and closing the store, obtaining "Manager on Duty" responsibilities, and maintaining planograms as set by the Corporate Office. The manager will staff departments with service-oriented associates, participate in interviewing and selection, coordinate training, prepare performance appraisals, recommend salary increases, prepare weekly work schedules, and coach associates to promote positive customer relations and a productive team-oriented work environment. This role also involves resolving customer and associate issues and carrying out supervisory responsibilities in accordance with company policies and applicable laws. Providing a legendary experience for every customer includes assisting customers in making buying decisions by identifying and evaluating their needs, making product recommendations, and promoting programs such as CLUB Membership, VOC, and In-Store Pick-up.

Requirements

Minimum of 3-5 years in Retail Management, with responsibility for one or more Sales Departments.
VALID NEW YORK STATE PISTOL PERMIT REQUIRED
Ability to calculate figures and amounts such as discounts, commissions, and percentages
Ability to define problems, collect data, establish facts, and draw valid conclusions
Ability to interpret a variety of other financial, legal, and technical information
Ability to read and analyze certain reports.
Ability to write reports and business correspondence
Ability to effectively present information and respond to questions from Managers, associates, customers, and the public
Ability to conduct meetings and presentations to groups
Proficiency with PC-based word processing, spreadsheets, data-based management and electronic point of sale and inventory management systems
Demonstrated strong interpersonal skills. Ability to establish and maintain effective working relationships with co-workers, associates, customers and with the Corporate Staff
Demonstrated use of Team concept of Management

Responsibilities

Supervises one or more of the Sales Departments within the store to include merchandise presentation, inventory control, pricing, sales enhancements, staff selection and development and customer service activities.
Supports a strong commitment to world class customer service and ensures a pleasant and productive shopping experience for all customers.
Meets or exceeds all financial plans as set by the Company.
Executes all Sales plans as directed by the Company.
Opens and Closes the Store.
Obtains “Manager on Duty” responsibilities.
Maintains planograms as set by the Corporate Office.
Staffs the Departments with “service” oriented associates; participates in interviewing and selection, coordinates training, prepares / approves performance appraisals, recommends merit / promotional increases, prepares weekly work schedules, coaches, and motivates associates to promote positive customer relations and a productive team-oriented work environment.
Resolves customer and associate issues.
Carries out Supervisory responsibilities in accordance with the Company’s policies and applicable laws, including interviewing, hiring & training, planning, assigning and directing work; measuring and evaluating performance; rewarding and disciplining associates; addressing complaints and resolving problems.
Provides a legendary experience for every customer, every time by assisting customers in making buying decisions by: identifying and evaluating customers' needs, making product recommendations based off of this analysis, promoting programs including, but not limited to CLUB Membership, VOC and In-Store Pick-up.