Retail Manager II

Young Life•Saranac Lake, NY

33d•$19 - $24•Onsite

About The Position

Saranac Village is looking for a relationally and spiritually minded leader with a passion for retail to join our team in the Retail Manager role. This role will include working in retail approximately 75% of the time and marketing and theming the other 25%. As a Department Head, you will lead a team of Summer Interns and Summer Staff (monthly volunteers) as we seek to create environments where every guest, staff, and volunteer encounters Jesus Christ. The environments include a waterfront camp store, beach snack bar and crafts, and a combination coffee shop and snack bar. Young Life requires all employees to sign a Statement of Faith. We recommend you read this statement before applying for any position. Because of Young Life’s exclusive Christian purposes of evangelism and discipleship as set forth in its Articles of Incorporation and in these Bylaws, and to reflect what has always been and will continue to be the position of Young Life, specifically the Christian belief that each and every employee and volunteer of the corporation should minister as a servant of God with the primary responsibility of proclaiming the gospel of Jesus Christ and, as such, is an integral part of the Christian mission and ministry of the corporation, Young Life shall only employ individuals or enlist volunteer leaders who: (a) profess a belief in Jesus Christ as their personal Savior and Lord; and (b) subscribe to the statements and policies required of all Young Life staff, including the Young Life Statement of Faith. Therefore, employees and volunteers of Young Life, during working and nonworking hours, shall: (i) be ready, willing and able to fulfill such ministry functions as may be required by the organization; (ii) refrain from conduct and statements that detract from the biblical standards taught and supported by Young Life, and (iii) abide by all policies and practices of Young Life including, without limitation, those related to religious belief or ministry activities. All camps share a common purpose: creating an environment where Young Life staff bring Christ to life by creatively presenting the complete gospel of Jesus Christ. Speaking clearly from the Scriptures, camp speakers introduce kids to the person of Christ, the nature of humanity, the work of Christ on the cross, the hope of the resurrection and the opportunity for reconciliation with God.

Requirements

Previous business or retail experience preferred
Fluency with Microsoft Office applications and an ability to learn and use all Young Life internal systems
Experience training and leading teams
Demonstrate professionalism in written and verbal communication with guests, vendors, and staff
Demonstrate understanding of Young Life ministry, strategy and mission
College degree or equivalent preferred
Must be able to convey a sense of Christ-like hospitality and concern for guests and staff.
Responding to the unexpected needs of a guest in a prompt and professional manner is important.
All staff members are expected to represent Young Life positively and professionally within the community and be able to work with and minister to the volunteer high school and college-age young people who attend our camp.

Nice To Haves

Previous business or retail experience
College degree or equivalent

Responsibilities

Intentionally provide opportunities for staff to grow deeper in their relationship with Jesus.
Participate in opportunities for growing deeper in your relationship with Jesus.
With direction from supervisor, develop an annual personal spiritual growth plan.
Foster an environment where department staff have opportunities for ongoing spiritual development, including execution of their personal spiritual growth plan.
Create a ministry of retail statement that communicates goals and practices.
Build relationships that reflect the character of God with guests, staff, vendors and neighbors to foster healthy community.
Ensure department staff demonstrate the importance of their interpersonal relationships with guests, staff, vendors and neighbors and promote a healthy community.
Maintain healthy communication while working with other departments at camp.
Network with other retail managers and department lead to learn and share best practices.
Demonstrate awareness of development needs of retail team.
Participate in camp events to promote unity and teamwork across departments.
Establish a department posture of service that anticipates guest needs and responds with professionalism through intentional decisions and systems.
Develop the retail centers [Store, Snack Bar, Coffee Shop] to serve guests’ requests and sustainable business practices.
Maintain professional written and verbal communication with staff, guests, volunteers, staff candidates, and vendors.
Demonstrate and train exceptional customer service.
Demonstrate customer care by assisting customers with inquiries and product selection.
Show care and hospitality to all who serve and work within the retail department.
Develop systems and train staff to participate in comprehensive stewardship.
Ensure financial security throughout retail department both of cash handling and inventory.
Create and manage the financial budget for retail department.
Analyze monthly financial reports and establish goals accordingly.
Maintain accurate financial reports [deposits, Concur, POS reports].
Create ordering and invoice systems to track inventory and payment processes.
Perform an annual physical inventory of store.
Forecast inventory levels and product needs of guests and participate in group purchasing.
Adjust inventory levels for seasonality and group size.
Evaluate department systems and processes annually, updating documents to reflect accuracy.
Engage in annual personnel evaluations for all retail staff.
Demonstrate proficiency in using Point of Sale [Square], Office, Outlook and other software applications.
Develop understating for equipment maintenance and operation as needed for retail centers.
Participate in weekly guest group information meetings; developing appropriate retail hours based on guest group history and requests.
Complete an annual cost analysis for concessions and coffee areas.
Utilize the LINK to schedule DIN, routine tasks and preventative maintenance.
Demonstrate a desire to grow through engagement in the Individual Development Plan process and participation in training and development opportunities.
Foster department staff participation in the Individual Development Plan process as well as other training and development opportunities.
Intentionally pursue opportunities in mission leadership, personal growth, and professional development.
Utilize good hiring and onboarding processes.
Equip retail staff team to operate retail centers in Retail Manager’s absence.
Lead department staff in the execution of daily responsibilities with attention to the standards and metrics required for excellent camp operations.
Ensure Young Life standards for appearance and cleanliness are met in all retail centers.
Create and maintain themes in the retail centers that support overall camp theme and utilize visual merchandising and displays.
Operate retail centers, and develop re-order processes to support sales.
Ensure that stock and supplies are at levels to meet guest needs and sales.
Receive merchandise for retail areas using defined inventory tracking processes.
Demonstrate and train proper food handling and storage guidelines.
Develop plan for seasonal food and equipment storage.
Follow national retail policies.
Execute theft control practices.
Participate in retail department training, vendor evaluations, events and assigned impact areas.
Maintain a specific camp Retail Operational Guide for each retail area.
Engage with weekly camp meetings and spiritual development opportunities.
Maintain ServSafe and First Aid/CPR certifications.
Regular participation in Young Life trainings and department opportunities.