Retail Manager I - Furman University

Compass Group•Travelers Rest, SC

27d•Onsite

About The Position

Our Passion is Food!At Bon Appetit Management Company we are committed to two things, great food and outstanding service! At Bon Appetit you won't find our managers referring to a corporate recipe book or our chefs microwaving the lunch special. We do not have standardized recipes or central commissaries, instead, our chefs and managers are expected to stay abreast of current culinary trends and bring cutting edge food into their cafes. We are a restaurant company that operates in contract food service. That means you will have the freedom to be creative, take risks, and truly shine. We are committed to our staff growing, trying new things, and learning all that they can. Our rapid growth and breadth of accounts translates into exciting opportunities for our people! This position is eligible for an Employee Referral Bonus! If you know someone that is qualified for this role, please use the ‘job search’ in PeopleHub to refer your referral and email them a link to apply. Your referral will be able to apply by clicking the link in the email. You can check the status through your profile, accessible via Careers in PeopleHub, by clicking on ‘referral tracking.’ For Employee Referral guidelines, FAQs and the Compass Employee Referral Policy, email [email protected]. Job SummaryThe Retail Manager I is responsible for the day-to-day leadership and successful operation of the retail dining complex at Furman University. This role oversees a team and plays a key role in delivering exceptional guest experiences, operational excellence, and financial performance across multiple retail concepts.

Requirements

Bachelor’s degree in Hospitality Management, Business, Foodservice Management, or a related field preferred; equivalent experience will be considered.
3+ years of foodservice or retail management experience, preferably in a high-volume, multi-unit environment.
Experience managing national retail brands or similar concepts strongly preferred.
Demonstrated success leading and developing large hourly teams.
Strong understanding of retail operations, food safety, labor management, inventory controls, and financial performance metrics.
Experience with cash management, point-of-sale systems, and retail merchandising.
Proven ability to manage multiple priorities and operating units in a fast-paced environment.
Strong leadership, coaching, communication, and customer service skills.
Proficiency with Microsoft Office and foodservice management systems.
Flexibility to work evenings, weekends, and special events as business needs require.

Nice To Haves

Multi-unit foodservice or retail management experience.
Campus dining, concessions, convenience store, or branded quick-service restaurant experience.
Experience supporting athletic venues, food trucks, catering, or event-based operations.
Knowledge of P&L management, budgeting, and retail marketing strategies.

Responsibilities

Lead all daily operations for retail dining venues, ensuring exceptional service, food quality, cleanliness, and brand compliance.
Recruit, train, schedule, develop, and supervise hourly associates.
Foster a positive team culture focused on hospitality, accountability, safety, and operational excellence.
Ensure compliance with university, company, and national brand standards, including food safety and sanitation requirements.
Monitor sales, labor, inventory, and controllable expenses to achieve financial and operational goals.
Maintain cash handling controls, deposit procedures, and loss prevention practices.
Analyze operational performance and implement strategies to improve guest satisfaction, efficiency, and profitability.
Support retail marketing initiatives, promotions, and campus engagement activities to drive participation and sales.
Complete payroll, scheduling, inventory, and operational reporting accurately and on time.
Partner closely with campus stakeholders and dining leadership to support special events and campus programming.
Provide leadership support for concessions and food truck operations during athletic events, campus events, and peak periods.
Assist with dining hall operations during academic breaks, summer programs, and other business needs.