Retail Manager - CLUB Membership

Bass Pro Shops•Victor, NY

11d•Onsite

About The Position

This Retail Manager position for the Bass Pro Shops and Cabela’s CLUB program is a unique role within their retail locations. The Bass Pro Shops and Cabela’s CLUB is a comprehensive customer loyalty program designed to enhance customer connection with the company and the outdoors. As a salaried member of the leadership team, the day-to-day responsibilities will vary, including the primary role of overseeing and driving the Bass Pro Shops and Cabela's CLUB credit program and fostering a CLUB customer experience culture throughout the store. Additionally, the role involves supporting the entire team during Manager on Duty shifts. The ideal candidate will inspire others to deliver an outstanding CLUB Customer Service Experience, influence through strong relationships, act as a servant leader, and be passionate about coaching and training. This role requires strong multi-tasking abilities in a fast-paced environment and a focus on metrics and compliance to drive results.

Requirements

Valid New York State Pistol Permit Required
High School Diploma or Equivalent
2 to 4+ years Sales, Management, or Leadership Experience
Ability to calculate figures and amounts such as discounts, commissions, and percentages.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to interpret a variety of other financial, legal, and technical information.
Ability to read and analyze certain reports.
Ability to write reports and business correspondence.
Ability to effectively present information and respond to questions from Managers, associates, customers, and the public.
Ability to conduct meetings and presentations to groups.
Proficiency with PC-based word processing, spreadsheets, data-based management and electronic point of sale and inventory management systems.
Demonstrated strong interpersonal skills.
Ability to establish and maintain effective working relationships with co-workers, associates, customers and with the Corporate Staff.
Demonstrated use of Team concept of Management

Nice To Haves

As needed for training and CLUB off-site events

Responsibilities

Consistently exemplifies outstanding CLUB Customer Service Experience standards by incorporating CLUB exclusive benefits into conversations.
Promotes current CLUB cost savings programs to customers by effectively merchandising and signing products for higher visibility.
Actively listens to customers to address questions and concerns regarding the CLUB program.
Develops and implements strategies to improve the CLUB customer experience.
Serves as the primary CLUB liaison to ensure the retail leadership team and all outfitters are knowledgeable regarding current CLUB promotions and programs.
Collaborates with internal and external partners to execute successful onsite and offsite events representative of the Bass Pro Shops and Cabela’s CLUB brand standards.
Builds strong and collaborative relationships with the General Manager, fellow managers, and outfitters to gain credibility and influence.
Motivates and inspires outfitters by giving them the tools and training to be confident in their approach leading to success with referrals.
Leads by example, serves as a role model and coach for peers and outfitters.
Facilitates CLUB 101 training with all new Outfitters during the onboarding process, creating a fun and engaging learning environment.
Supports Outfitter recognition by implementing the Members Only program and creating store level CLUB recognition and engagement initiatives to build a CLUB culture.
Regularly recognizes others' contributions and successes in getting CLUB referrals.
Creates a strategy around recruiting and retaining great talent.
Leverages tools and resources available to recruit and retain hourly CLUB Outfitters.
Promotes a positive outfitter centric culture focused on developing self and others.
Provides timely, honest feedback, coaching and guidance for underperforming outfitters, creating an individualized development plan for improvement.
Designs and executes strategies to help meet key CLUB metrics.
Reviews and analyzes CLUB reporting daily for key performance metrics.
Partners with General Manger to develop and lead execution of corrective action plan for improving key metrics being missed.
Executes all Bass Pro Shops and Cabela’s CLUB operational and compliance programs.
Coordinates and improves execution of all department functions to further drive performance and compliance.
Successfully executes all training, communication, account servicing, marketing material, and payments at the retail store.
Serves as the leader for the CLUB instant issuance process including training others on all inventory management procedures.
Supports all areas of the store based on business needs.