Retail Manager 3

Sodexo Careers • Ewing, NJ

8h • Onsite

About The Position

Success is yours when you collaborate and work hard in our team-based culture. Sodexo’s Campus Segment is seeking an experienced Retail Manager 3 to join our team at The College of New Jersey (TCNJ) , located in Ewing near Trenton . This is a year-round opportunity supporting a large, high-profile university dining programs. Reporting to the Operations Manager, the Retail Manager oversees a late-night food court and two busy café locations , totaling $2M in annual volume . This role requires a dynamic leader with a passion for high-quality service, team development, and operational excellence. You will lead the daily operations of Traver Wolf Café, the Library Café (Starbucks-concept), and the SOE Café—three unionized locations serving a diverse campus community. This position is ideal for a high-energy, creative, and innovative manager who excels in fast-paced, high-volume environments. The College of New Jersey (TCNJ) , is one of the most selective and respected public institutions in the region. With one of the highest four-year graduation rates for public colleges nationwide, TCNJ is consistently recognized as a top-value institution by Money and U.S. News & World Report . Serving this academically driven and engaged campus community offers a rewarding opportunity to contribute to a premier dining program.

Requirements

• Prior experience in high-volume university dining , retail food service, or similar environment.
• Proven ability to manage and develop large teams; union experience a plus .
• Strong financial acumen , including P&L, forecasting, labor management, and KPI tracking.
• Excellent communication, leadership, and project management skills.
• Experience overseeing multiple dining venues simultaneously.
• Coffee bar / barista experience strongly preferred.
• Ability to thrive in a fast-paced, late-night retail environment.
• A self-starter with high energy, creativity, and commitment to operational excellence.
• Minimum Education Requirement - Associate's Degree or equivalent experience
• Minimum Management Experience - 2 years
• Minimum Functional Experience – 1 year of work experience in concessions, retail sales, or store operations

Responsibilities

• Oversee and manage daily operations for three campus retail dining locations.
• Lead and develop a large hourly team within a union environment.
• Ensure exceptional customer service, food quality, and operational standards.
• Maintain strong financial performance, including labor management, food costs, and weekly P&L oversight.
• Support and execute coffee bar and barista operations (Starbucks-style environment).
• Ensure compliance with food safety and physical safety programs.
• Implement creative dining programs and promotions to engage the campus community.
• Build and maintain strong client, student, and customer relationships.
• Foster a positive, inclusive, and high-performing team culture.
• Ensure all Sodexo standards, policies, and expectations are met or exceeded.

Benefits

• Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience.
• Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training.
• Sodexo offers a comprehensive benefits package that may include:
• Medical, Dental, Vision Care and Wellness Programs
• 401(k) Plan with Matching Contributions
• Paid Time Off and Company Holidays
• Career Growth Opportunities and Tuition Reimbursement
• More extensive information is provided to new employees upon hire.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees