Retail Manager 3

Sodexo•Ewing Township, NJ

About The Position

Success is yours when you collaborate and work hard in our team-based culture. Sodexo’s Campus Segment is seeking an experienced Retail Manager 3 to join our team at The College of New Jersey (TCNJ), located in Ewing near Trenton. This is a year-round opportunity supporting a large, high-profile university dining programs. Reporting to the Operations Manager, the Retail Manager oversees a late-night food court and two busy café locations, totaling $2M in annual volume. This role requires a dynamic leader with a passion for high-quality service, team development, and operational excellence. You will lead the daily operations of Traver Wolf Café, the Library Café (Starbucks-concept), and the SOE Café—three unionized locations serving a diverse campus community. This position is ideal for a high-energy, creative, and innovative manager who excels in fast-paced, high-volume environments. The College of New Jersey (TCNJ), is one of the most selective and respected public institutions in the region. With one of the highest four-year graduation rates for public colleges nationwide, TCNJ is consistently recognized as a top-value institution by Money and U.S. News & World Report. Serving this academically driven and engaged campus community offers a rewarding opportunity to contribute to a premier dining program.

Requirements

Prior experience in high-volume university dining, retail food service, or similar environment.
Proven ability to manage and develop large teams; union experience a plus.
Strong financial acumen, including P&L, forecasting, labor management, and KPI tracking.
Excellent communication, leadership, and project management skills.
Experience overseeing multiple dining venues simultaneously.
Ability to thrive in a fast-paced, late-night retail environment.
A self-starter with high energy, creativity, and commitment to operational excellence.
Minimum Education Requirement - Associate's Degree or equivalent experience
Minimum Management Experience - 2 years
Minimum Functional Experience – 1 year of work experience in concessions, retail sales, or store operations

Nice To Haves

Coffee bar / barista experience strongly preferred.

Responsibilities

Oversee and manage daily operations for three campus retail dining locations.
Lead and develop a large hourly team within a union environment.
Ensure exceptional customer service, food quality, and operational standards.
Maintain strong financial performance, including labor management, food costs, and weekly P&L oversight.
Support and execute coffee bar and barista operations (Starbucks-style environment).
Ensure compliance with food safety and physical safety programs.
Implement creative dining programs and promotions to engage the campus community.
Build and maintain strong client, student, and customer relationships.
Foster a positive, inclusive, and high-performing team culture.
Ensure all Sodexo standards, policies, and expectations are met or exceeded.