Retail Manager 2
About The Position
Sodexo is seeking a Retail Manager 2 for Beth Israel Deaconess Medical Center (BIDMC), a nationally recognized teaching hospital in Boston, MA. This is a highly visible leadership role overseeing a dynamic retail dining program generating $3–4 million in annual revenue. The Retail Manager will lead a team of approximately 20 frontline associates, ensuring exceptional customer service, strong financial performance, and operational excellence across multiple retail outlets. This role is ideal for a polished, hospitality-driven leader looking to bring their expertise into a healthcare setting with a strong work-life balance. Schedule highlights: 6:00 AM – 3:00 PM, Every 3rd weekend rotation, No late nights.
Requirements
- Proven leadership experience in high-volume food service, retail dining, or hospitality environments
- Strong background in: Cash handling and financial controls, Scheduling and labor management, Purchasing and inventory systems
- Experience managing teams of 15+ employees in a fast-paced environment
- A polished, professional presence with strong communication skills and executive presence
- Ability to thrive in a high-visibility role interacting with clients and senior leadership
- Passion for delivering an exceptional guest/customer experience
- Minimum Education Requirement - High School Diploma or GED or Equivalent
- Minimum Management Experience - 1 year
Nice To Haves
- Sodexo experience
- Healthcare food service experience
- Experience in restaurant management, hotel food & beverage, or banquet operations
Responsibilities
- Lead, train, and develop a team of ~20 hourly employees, fostering a culture of engagement and accountability
- Drive daily retail operations across multiple outlets, ensuring high-quality food presentation and service standards
- Manage cash handling operations, including reconciliation, controls, and compliance with Sodexo policies
- Create and manage staff schedules, aligning labor with business needs and volume patterns
- Ensure strict adherence to food safety, sanitation, and regulatory standards
- Act as a visible leader, interacting with patients, staff, and hospital leadership to enhance the retail experience
- Support catering and promotional initiatives that drive customer satisfaction and retail growth
Benefits
- Medical, Dental, Vision Care and Wellness Programs
- 401(k) Plan with Matching Contributions
- Paid Time Off and Company Holidays
- Career Growth Opportunities and Tuition Reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
