Retail Manager 2-Food
About The Position
Sodexo is seeking a Retail Manager 2-Food to join their team at Yale New Haven Hospital – York Street Campus in New Haven, Connecticut. This role will support operations within the East Pavilion Café, one of six retail dining locations on campus, serving patients, visitors, and hospital staff seven days a week. The café offers multiple food concepts including a salad bar, Tex-Mex station, global cuisine, pizza, deli offerings, and comfort food selections. This is an opportunity for a hands-on retail food service leader in a fast-paced environment, passionate about customer service, team development, and operational excellence within a large healthcare facility.
Requirements
- Prior retail food service management experience in a healthcare setting required
- Experience leading frontline teams in high-volume food service environments
- Strong customer service and employee engagement skills
- Knowledge of food safety, sanitation, and HACCP standards
- Experience with scheduling, labor management, inventory control, and retail financial performance
- Strong communication, organizational, and leadership skills
- Ability to thrive in a fast-paced healthcare environment
- Minimum Education Requirement - High School Diploma or GED or Equivalent
- Minimum Management Experience - 1 year
Responsibilities
- Oversee daily retail food service operations within the East Pavilion Café
- Lead, coach, train, and develop a team of approximately 20 frontline employees
- Ensure exceptional customer service for patients, visitors, and hospital staff
- Monitor food quality, presentation, merchandising, and retail standards
- Support scheduling, labor management, and operational efficiency initiatives
- Maintain compliance with Sodexo standards, HACCP guidelines, food safety regulations, and sanitation requirements
- Manage inventory, ordering, cash handling, and financial controls
- Partner with culinary, operations, and hospital leadership teams to drive continuous improvement
- Promote a culture of accountability, teamwork, and service excellence
Benefits
- Medical, Dental, Vision Care and Wellness Programs
- 401(k) Plan with Matching Contributions
- Paid Time Off and Company Holidays
- Career Growth Opportunities and Tuition Reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
