Retail Management Specialist

RJW Logistics Group•Romeoville, IL

10d•$70,000•Remote

About The Position

RJW Logistics Group is seeking a Retail Management Specialist to join their team. This role is dedicated to hiring and developing talent who want to make an impact and be a part of an industry-leading organization. RJW is committed to employee success and continuous innovation in the retail logistics industry. The Retail Management Specialist will work directly with the Onboarding, Retail Consolidation, Customer Account Management, and Executive teams, ensuring shared successes with additional RJW teams. This position reports to the Director of Retail Management and will also be responsible for working on departmental and organizational projects as assigned.

Requirements

3 years’ experience in Account Management in the logistics/transportation field and or retail market.
Minimum 2-year supervisory experience
Excellent verbal and written skills.
Knowledge and ability to enter data in Logistics software.
Excellent problem solving and resolution skills.
Ability to work under pressure situations.
Ability to Multi-task.
Detail oriented.
General office management experience.

Responsibilities

Create and cultivate relationships with RJW retail consolidation partners, focusing on operational individuals and key stakeholders across the retailer’s organization with the goal of extending the presence of RJW and acting as a main point of contact representing RJW.
Assist the Director of Retail Management in updating and communicating changes to any retail partners as well as with internal RJW teams. Make available adjustments as necessary with the retailer representative to advocate for RJW customers, balance inventory, and confirm data integrity.
Manage RJW process as it relates to specific retailers and the programs necessary to meet standards. Regularly review these processes and adjust them as necessary to ensure continued success, continuity, and compliance. Review any changes internally within RJW to ensure that process change is adhered to and can be implemented company wide without disturbance to daily activities.
Demonstrate a thorough knowledge of RJW process as to articulate requirements and create new solutions for retail programs. Work internally to develop solutions and help implement across all necessary functional groups within RJW.
Work directly with Escalations and Wizard Management team to review all applicable retailer routing rules and help implement any necessary changes for the execution of those rule groups.
Use KPI metrics to evaluate RJW operations and carrier partners against retailer requirements. Hold individuals and groups within RJW to the standards set by the retailer partners by performing root cause analysis and implement improvement plans as necessary.
Create and update reporting suite to monitor and maintain Retailer Compliance. Work with the Director of Retail Management on any inconsistent compliance metrics, and work with the Customer Account Management team for any vendor related compliance issues.
Collaborate with the Onboarding Team to handle new vendor sync requests to any retailer necessary.
Monitor and maintain our Retailer Review Schedules, identify potential OTIF Fines for our vendors and work directly with the retailers for exemptions as necessary.
Independently manage and identify order compliance issues with customers, determine the cause, work with the customer and or specific retailer to correct those issues.
Use Independent judgement to make decisions regarding Retailer Lead Time Schedules, retailer compliance issues.
Establishes performance metrics for measurement, comparison, or evaluations
Knowledge management development/reporting
Word load management
Manage progressive discipline when necessary
Manage work schedules/PTO Requests
Conduct performance evaluations