Retail Loss Prevention & Safety Lead

DICK'S Sporting Goods•Baton Rouge, LA

3d•Onsite

About The Position

The Loss Prevention & Safety Lead serves primarily to mitigate and reduce losses through the deterrence of external theft and the execution of key operational programs. This role will model customer engagement behaviors to detect and deter shoplifters and provide service to all customers. The position involves supporting and promoting company values related to athlete engagement, detecting, investigating, and documenting Organized Retail Crime and other violations of law and/or company policy. This includes networking with law enforcement, loss prevention professionals, and other retailers to identify and create comprehensive case files for repeat external theft perpetrators and minimize exposure to loss and fraud. The role proactively monitors controls and conducts local surveillance to identify possible dishonest activity and concerning behaviors typically attributed to shoplifting activity – internal and external. Routinely walks stockrooms and employee-only areas to ensure store compliance with stockroom standards and identify any signs of internal theft. Completes detailed and accurate incident reports in LPMS for all recoveries, shoplifting events, and grab & go activity. Effectively networks with retail and government resources to identify, investigate, and address organized retail crime activities, inclusive of case resolution and prosecution. Requires 100% ability to walk sales floor, stockrooms, and office areas during the duration of the shift. Ability to deescalate incidents involving confrontation by Athletes exhibiting concerning behavior. Completes weekly LP Lead Recaps. The role also involves training all store associates and managers on Company Loss Prevention and Core Operational programs to ensure compliance. Conducts regular review of operational processes for compliance, including inventory movement, cash office procedures, and Known Loss Reporting, developing tactics for improvement as necessary. Trains and validates process execution related to inventory movement functions, including TIME, claims, omni channel fulfillment, and inventory adjustments. Analyzes key metrics to identify operational deficiencies and financial risks, and develops tactics to improve. In partnership with the LP Director-Specialty, assists with conducting store Loss Prevention assessments to ensure compliance with company processes and legal requirements. Ensures compliance with physical building security, including key control, monthly alarm tests, alarm call response, and maintenance of the store alarm call list. Ensures the safety and security of associates, customers, and property per local regulations, including off-site and external storage locations. Conducts MES sweeps, Fitting Room checks, and safety certifications as the needs of the business dictate. Responsible for completing or assisting with all store and department-specific safety certifications in a timely manner consistent with reporting expectations (e.g., monthly safety certification, rock wall, and customer services department). Identifies and corrects any safety concerns with the rock wall and climbing equipment by maintaining Company loss prevention standards and controls. Ensures all necessary licenses and permits related to areas of responsibility are up to date and works with applicable departments to renew prior to expiration. May function as the store safety committee leader and complete all required documentation. Reviews safety trends and develops action plans regularly with the store leadership team. Participates in Shrink Coach meetings, new hire orientation, and conducts frequent training sessions with store teammates. Assists the store Shrink Coach and is responsible for auditing the store Shrink Business Plan. Provides ad hoc support for the general needs of the business as necessary.

Requirements

Prior LP or educational experience in Loss Prevention preferred.

Responsibilities

Mitigate and reduce losses through the deterrence of external theft and the execution of key operational programs.
Model customer engagement behaviors to detect and deter shoplifters and provide service to all customers.
Support, promote, and actively demonstrate company values related to athlete engagement.
Detect, investigate, and document Organized Retail Crime, and other violations of law and/or company policy.
Network with law enforcement, loss prevention professionals, and other retailers to identify and create comprehensive case files for repeat external theft perpetrators and minimize exposure to loss and fraud.
Proactively monitor controls and conduct local surveillance to identify possible dishonest activity, concerning behaviors typically attributed to shoplifting activity – internal and external.
Routinely walk stockrooms and employee-only areas to ensure store is in compliance with stockroom standards and identify any signs of internal theft.
Complete detailed and accurate incident reports in LPMS for all recoveries, shoplifting events, and grab & go activity.
Effectively network with retail and government resources to identify, investigate, and address organized retail crime activities inclusive to case resolution and prosecution.
Walk sales floor, stockrooms, and office areas during the duration of the shift.
Deescalate incidents involving confrontation by Athletes exhibiting concerning behavior.
Complete weekly LP Lead Recaps.
Train all store associates and managers on Company Loss Prevention and Core Operational programs to ensure compliance.
Conduct regular review of operational processes for compliance - Inventory movement, cash office procedures and Known Loss Reporting.
Develop tactics for improvement, as necessary.
Train and validate process execution related to inventory movement functions to include TIME, claims, omni channel fulfillment and inventory adjustments.
Analyze key metrics to identify operational deficiencies and financial risks, develop tactics to improve.
Assist with conducting store Loss Prevention assessments to ensure compliance with company processes and legal requirements.
Ensure compliance with physical building security to include key control, monthly alarm tests, alarm call response and store alarm call list is maintained.
Ensure the safety and security of associates, customers, and property per local regulations to include off site and external storage locations.
Conduct MES sweeps, Fitting Room checks and safety certifications as the needs of the business dictate.
Complete or assist with all store and department specific safety certifications in a timely manner consistent with reporting expectations.
Identify and correct any safety concerns with the rock wall and climbing equipment by maintaining Company loss prevention standards and controls.
Ensure all necessary licenses and permits related to areas of responsibility are up to date and work with applicable departments to renew prior to expiration.
May function as the store safety committee leader and complete all required documentation.
Review safety trends and develop action plans regularly with the store leadership team.
Participate in Shrink Coach meetings, new hire orientation and conduct frequent training sessions with store teammates.
Assist the store Shrink Coach and be responsible for auditing the store Shrink Business Plan.
Provide ad hoc support for the general needs of the business as necessary.