Retail Loss Prevention Detective

The TJX Companies, Inc.•Memphis, TN

2d•Onsite

About The Position

TJX Companies is a Fortune 100 company and the world's leading off-price retailer, with brands like Marshalls, TJ Maxx, Homegoods, and more. We offer opportunities for growth, exploration, and achievement in our global Home Offices, Distribution Centers, and Retail Stores. This role is responsible for completing daily tasks for Store Loss Prevention and safety programs, maintaining positive relationships with Store Management, conducting apprehensions within established policies, and identifying and resolving internal and external theft. The position also involves providing customer service, promoting a culture of honesty and integrity, observing and deterring dishonesty, participating in investigations, ensuring apprehensions are consistent with store theft activity, completing paperwork accurately, maintaining evidence, and coordinating shrink-related activities with Store Management. Adherence to labor laws, policies, and procedures, as well as supporting shrink reduction goals and promoting safety awareness are key aspects of this role.

Requirements

Excellent communication skills and sound judgment
Basic computer skills
Basic time management skills
Investigative / analytical skills
Ability to respond appropriately to changes in direction or unexpected situations
Standout colleague, working effectively with peers and supervisors to accomplish tasks
Able to work a flexible schedule to support business needs
0-2 years retail or security experience

Responsibilities

Completes the daily tasks required for Store Loss Prevention and safety programs.
Maintains positive relationships with Store Management.
Conducts apprehensions within established policies and guidelines.
Communicates with store Associates on damage and shrink initiatives.
Identifies and resolves internal and external theft.
Adheres to established shoplifter guidelines and policies.
Provides timely, courteous and knowledgeable service to customers.
Promotes a culture of honesty and integrity; maintains confidentiality.
Observes, apprehends, and/or deters any acts of dishonesty from outside sources.
Participates in investigations and surveillance as assigned.
Ensures apprehensions are consistent with store theft activity.
Completes and distributes paperwork in an accurate and timely manner.
Maintains appropriate evidence, demonstrates understanding of law enforcement procedures and professionally participates in legal activities as needed (e.g., police calls, etc.).
Coordinates and complete shrink related activities in partnership with Store Management.
Adheres to all labor laws, policies, and procedures.
Supports and participates in store shrink reduction goals and programs.
Encourages Associate use of shrink reduction resources.
Promotes safety awareness and supports maintenance of a safe environment.