Retail Loss Prevention Customer Service Associate II

The TJX Companies, Inc.•Redmond, WA

2d•$17 - $24•Onsite

About The Position

The Retail Loss Prevention Customer Service Associate II supports the District Loss Prevention Manager and Store Management by carrying out core loss-prevention responsibilities. The role focuses on serving as a visible deterrent to potential loss or dishonesty while wearing a body-worn camera. The associate supports a positive customer shopping experience and maintains strong partnerships with store teams and loss prevention. The position requires sound judgment to protect the safety of the associate and others and the Company brand, and adherence to Company policies, culture, and values. The associate maintains a professional presence at the front of the store or in a department, greets customers courteously, and directs customer requests for assistance to store management or customer service using a Company-issued radio. Responsibilities also include observing and reporting suspicious behavior or critical incidents, completing a closing safety sweep with a member of management, reviewing the Store Emergency Response Guide, and documenting required incidents in AIIM Case Management. Other duties may be assigned. The position requires strong verbal and written communication, sound decision-making, initiative, the ability to work independently, workload organization and time management, and the ability to stand for long periods. The posting lists 0–2 years of retail or security experience. Starting pay is $17.13–$18.60 per hour; the full pay range is $17.13–$23.90 per hour, with actual starting pay dependent on relevant skills, qualifications, and experience.

Requirements

Strong verbal and written communication skills.
Sound decision-making skills.
Ability to take initiative and perform well independently.
Ability to prioritize and organize workload and manage time effectively.
Ability to stand for long periods.
0–2 years of retail or security experience.

Responsibilities

Maintain a proper and professional stance in the designated area at the front of the store.
Act as a visual deterrent to prevent potential loss or dishonesty.
Review and understand the Store Emergency Response Guide.
Wear a complete Company-approved uniform, including a body-worn camera.
Greet customers appropriately and demonstrate courtesy and respect.
Establish and maintain a position at the front of the store or in a department.
Respond to customer requests for assistance by referring customers to store management or customer service via a Company-issued radio.
Observe and report suspicious behavior or critical incidents to Loss Prevention or store management.
Perform a closing safety sweep of the store with a member of management.
Adhere to all Company policies and procedures.
Document required incidents in AIIM Case Management.
Perform other duties as assigned.

Benefits

Associate discount
Employee assistance program (EAP)
Smoking cessation support
Bereavement benefit
401(k) associate contributions
Child care and cell phone discounts
Pet insurance
Legal insurance
Credit union
Referral bonuses
401(k) match for associates who meet service or hours requirements
Medical, dental, and vision coverage for associates who meet service or hours requirements
Health savings account (HSA) for associates who meet service or hours requirements
Health care flexible spending account (FSA) for associates who meet service or hours requirements
Life insurance for associates who meet service or hours requirements
Short- and long-term disability coverage for associates who meet service or hours requirements
Paid parental leave for associates who meet service or hours requirements
Paid holidays, vacation, and sick time for associates who meet service or hours requirements
Auto and home insurance discounts
Scholarship program
Adoption assistance