Retail Loss Prevention Customer Service Associate II

TJX•El Cajon, CA

1d•Onsite

About The Position

The Retail Loss Prevention Customer Service Associate II supports the District Loss Prevention Manager and Store Management by performing core loss-prevention responsibilities. The role focuses on serving as a visual deterrent to potential loss or dishonesty, wearing a Company-issued body-worn camera, and supporting a positive customer shopping experience. The associate maintains strong partnerships with store teams and loss prevention, uses sound judgment to help ensure safety and protect the Company brand, and adheres to Company policies, culture, and values. The associate maintains a professional presence at the front of the store or in a department, greets customers courteously, and responds to requests for assistance by directing customers to management or customer service using a Company-issued radio. The role includes observing and reporting suspicious behavior or critical incidents, completing a closing safety sweep with a member of management, reviewing the Store Emergency Response Guide, and documenting required incidents in AIIM Case Management. Other duties may be assigned.

Requirements

Strong verbal and written communication skills.
Sound decision-making skills.
Ability to take initiative and perform well independently.
Ability to prioritize and organize workload and manage time effectively.
Ability to stand for long periods of time.
0–2 years of retail or security experience.

Responsibilities

Maintain a proper and professional stance in the designated area at the front of the store.
Act as a visual deterrent to prevent potential loss or dishonesty.
Review and understand the Store Emergency Response Guide.
Wear a complete Company-approved uniform, including a body-worn camera.
Greet customers appropriately and demonstrate courtesy and respect.
Establish and maintain a position at the front of the store or in a department.
Respond to customer requests for assistance by referring customers to store management or customer service via a Company-issued radio.
Observe and report suspicious behavior or critical incidents to Loss Prevention or store management.
Perform a closing safety sweep of the store with a member of management.
Adhere to Company policies and procedures.
Document required incidents in AIIM Case Management.
Perform other duties as assigned.