Retail Loan Post Closer

F&M Bank • Archbold, OH

3d • Onsite

About The Position

At F&M, our Retail Loan Post Closers do more than set up and fund loans; they establish and nurture lasting relationships with our valued customers. We are industry leaders because people trust us to handle their loan set up and funding with the utmost care and attention to detail. To continue this tradition of superior service and accountability, we’re looking for a qualified loan post closer to join our team. Our ideal candidate will have experience with banking loan processes and customer service. First and foremost, you must be trustworthy and precise. Your contribution will reinforce our reputation as a trusted bank in the community and the country.

Requirements

• Associate degree in business or 2 years’ experience in banking and/or training; or equivalent combination of education and experience.
• Moderate math and computer skills
• Excellent communication, customer service, precise work and time-management skills
• Ability to pass a background check
• Strong dedication to accuracy and efficiency
• 2 years’ experience with mortgage loans, documents, and processes.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees of organization.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
• Ability to apply concepts of basic algebra and geometry.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.
• Proficient knowledge of Word, Excel, and Outlook
• Compliance with Bank Secrecy Act (BSA), including accurate completion of Currency Transaction Reports (CTR) when applicable, Anti-Money Laundering Act (AML), Office of Foreign Asset Control (OFAC) and the USA PATRIOT Act. Adhere to Customer Identification, Customer Due Diligence and reporting of suspicious activities to the BSA Department.
• Job Knowledge: Understands duties and responsibilities, possesses necessary job knowledge and technical skills, maintains job knowledge current.
• Productivity: Manages a fair workload, volunteers for additional work, prioritizes tasks, develops good work procedures, manages time well, and handles information flow.
• Attendance: Employee is expected to adhere to the attendance and break policy and communicate with your supervisor about anticipated time off or modifications to break times

Nice To Haves

• Individual has a good understanding of the Bank’s products and services. Effectively matches customer’s need by referring and/or selling products and services to enhance the customer’s relationship consistent with the Bank’s Sales Culture.
• Individual demonstrates a positive and helpful attitude toward customers (internal and external), understands their importance to F&M Bank and understands how his / her job affects customers; establishes and maintains good relationships through interactions or work completed; projects a positive and professional image of F&M Bank in appearance and mannerism.
• Individual writes clearly and concisely with little need for editing (includes spelling and grammar).
• Expresses self in speech as to be clearly and completely understood; adheres to the bank’s telephone standards; supports a favorable environment for open communication; addresses concerns or problems in an open non-defensive manner; conveys self-confidence and knowledge of subject in speaking to customers.
• Is attentive and transmits correct information to appropriate people; accepts constructive feedback.
• Individual possesses and demonstrates the technical ability to perform required duties, is practical in applying knowledge to assignments, and maintains expertise by keeping current with new developments and procedures.
• The ability to define and offer solutions to resolve problems. Uses knowledge of the organization to identify helpful resources.
• The level at which tasks are performed carefully, accurately, and in accordance with specific instructions. Consistency of work quality and compliance with standards, requirements, and expectations. The tracking of numerical data and detailed organizational information, and the careful application of grammar, spelling, and punctuation rules.
• The level of trustworthiness, character, professionalism, confidentiality, and honesty in dealing with internal or external customers.

Responsibilities

• Performs various duties related to verifying closing documents after the completion of the loan closing and funding the loan.
• Ensuring the loan is setup in the core system to match all closing documents.
• Meet and exceed bank service standards while complying with bank procedures and security protocols.
• Demonstrate respect and professionalism, being prompt, and accurate.
• Help our employees realize their best lives.
• Utilize sales training skills to provide outstanding customer service.
• Review all loan packages for completeness after the loan has closed and ensure all documents have been signed.
• Funding of the loan from the LOS to the CORE system for loan boarding.
• Disbursing funds to vendors for items to be paid after the closing of the loan.
• Review and clear any export errors using the PTP2400 & PTP2160.
• Compare the loan set up sheet to the note for accuracy.
• Log file maintenances into database for corrections to be made on the loan if any errors were found.
• Sort final documents in LOS electronic filing cabinet.
• Move electronic documents from LOS electronic filing cabinet to CORE image cabinet.
• Review of files moved to the CORE system the day after to ensure the documents were uploaded on the system.
• Record mortgages via Simplifile as needed.
• Ensure the loan is property funded after export to the core.
• Complete the creation of bill pay transaction and cashier’s checks to be paid with loan funds.
• Ensure that indirect loans are set-up properly
• Effectively be the TMS administrator, making any corrections that are needed to keep the ledger in balance.
• Maintain strict confidentiality regarding customer’s personal and financial information.
• Attend meetings and training sessions as requested.
• Comply and satisfactorily pass tests for bank policy and regulatory compliance that apply to position.
• Individual has a good understanding of the Bank’s products and services. Effectively matches customer’s need by referring and/or selling products and services to enhance the customer’s relationship consistent with the Bank’s Sales Culture.
• Individual demonstrates a positive and helpful attitude toward customers (internal and external), understands their importance to F&M Bank and understands how his / her job affects customers; establishes and maintains good relationships through interactions or work completed; projects a positive and professional image of F&M Bank in appearance and mannerism.
• Individual writes clearly and concisely with little need for editing (includes spelling and grammar).
• Expresses self in speech as to be clearly and completely understood; adheres to the bank’s telephone standards; supports a favorable environment for open communication; addresses concerns or problems in an open non-defensive manner; conveys self-confidence and knowledge of subject in speaking to customers.
• Is attentive and transmits correct information to appropriate people; accepts constructive feedback.
• Individual possesses and demonstrates the technical ability to perform required duties, is practical in applying knowledge to assignments, and maintains expertise by keeping current with new developments and procedures.
• The ability to define and offer solutions to resolve problems. Uses knowledge of the organization to identify helpful resources.
• The level at which tasks are performed carefully, accurately, and in accordance with specific instructions. Consistency of work quality and compliance with standards, requirements, and expectations. The tracking of numerical data and detailed organizational information, and the careful application of grammar, spelling, and punctuation rules.
• The level of trustworthiness, character, professionalism, confidentiality, and honesty in dealing with internal or external customers.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree