Retail Licensed Optician

Visionworks•Westwood, MA

2h•Onsite

About The Position

The Retail Licensed Optician assists customers with frame selection, fits and dispenses frames, and utilizes technical information to interpret prescriptions for optical product and service selection. This role requires ensuring compliance with social distancing, cleaning protocols, and hygiene practices. The Optician provides accurate product information regarding frames, lens selections, and other services, including details about Third-Party insurance benefits and any additional charges. They will use the SERVE sales process to identify customer needs and make appropriate lens recommendations, utilizing available demonstration tools. Key responsibilities include analyzing and interpreting patient prescriptions, communicating with the Lab and Optometrist for accuracy, and selling, fitting, and dispensing optical products through precise measurements and adjustments. The Optician is also responsible for maintaining a clean and orderly dispensing area, ensuring accurate customer pricing, and adhering to state licensure requirements. Where applicable, they will provide feedback and guidance to Apprentice Opticians and must comply with HIPAA and company privacy policies.

Requirements

High School Diploma or Equivalent
Must have and maintain applicable state licensure for ophthalmic dispensing
Knowledge and demonstrated abilities in explaining optical products, services, the analysis and interpretation of optical prescriptions, fitting and dispensing.
Ability to read and comprehend simple instructions, short correspondence, and memos
Ability to write simple correspondence
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other associates of the organization
Ability to calculate figures and amounts such as discounts, interest and percentages
Ability to apply concepts of basic algebra and geometry
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
Ability to deal with problems involving several concrete variables in standardized situations
Basic computer literacy
Strong communication skills and the desire to work with the public
Possess an outgoing, positive professional personality & appearance
Ability to work independently and as part of team
Ability to interact well with Doctor and other associates
Ability to perform multiple tasks simultaneously
Flexibility to support change
Ability to work onsite and participate in interactive onsite meetings on a regular and predictable basis.
Ability to initiate immediate interaction, coordination and collaboration with team members, clients, customers etc.
Compliance with the Health Insurance Portability Accountability Act of 1996 (HIPAA) as it pertains to disclosures of protected health information (PHI)
Adherence to all data security guidelines established within the Company’s Privacy & Security Training Program.

Responsibilities

Assist each customer in frame and lens selection meeting social distance requirements
Ensure compliance with social distancing, cleaning protocols and cleaning hygiene practices: frequent handwashing, not shaking hands, cover nose and mouth while coughing or sneezing, avoid touching eyes / nose / mouth with unwashed hands
Provide customers with accurate product information regarding frames, lens selections and other services.
Provide customers covered by Third Party insurance with accurate information regarding benefits to ensure proper selection of frames and lenses. Inform the customer of any additional charges not covered by their Third-Party insurance coverage.
Utilize the SERVE sales process to identify customer needs and establish proper lens recommendations based on patient needs. Associate must utilize all available demonstration tools (See SERVE brochure for specifics).
Analyze and interpret patients’ prescriptions. Communicate as necessary with the Lab and Optometrist to ensure accuracy of prescription.
Sell, fit and dispense frames and other accessories through the use of accurate measurements, verification of ordered products and adjustments of various optical products, in accordance with the Eyewear Presentation.
Maintain a clean and orderly dispensing area.
Responsible for the accuracy of customer pricing for the retail customer.
Maintain license requirements per State Guidelines
Where applicable, provide feedback and guidance to Apprentice Opticians
Adhere to privacy and confidential and proprietary company policies and procedures (i.e. HIPAA).
Participate in any/all training and educational activities necessary to fulfill at least the minimum requirements as specified within your departmental goals. This is in addition to, the completion of any activities necessary for the maintenance of professional affiliations or organizational requirements.
Diligently maintain the cleanliness of all equipment, workstations and the overall facility on a daily basis.
As required by changing business needs, complete additional responsibilities as assigned.