BankOnBuffalo, Retail Lending Trainer, Hybrid

CNB Financial Corporation • Buffalo, NY

9d • $23 - $39 • Hybrid

About The Position

The Retail Lending Trainer is responsible for development of a skilled, knowledgeable, and compliant lending team that supports organizational growth and performance. This role designs, delivers, and evaluates training programs aligned with business goals, regulatory requirements, and evolving industry standards. The position plays a key role in enhancing employee capability, improving client experience, and ensuring operational excellence across lending functions.

Requirements

• High school diploma or GED required
• Related experience in lending, training, or financial services preferred.
• Strong written and verbal communication skills with the ability to present information clearly to individuals and groups.
• Proficiency in digital tools, LMS platforms, and lending systems (e.g., nCino, Empower, Salesforce, Loan Officer Digital) or the ability to learn quickly.
• Ability to perform basic calculations and interpret financial data, ratios, and performance metrics.
• Ability to analyze training needs, solve problems, and adapt learning solutions to complex business environments.

Nice To Haves

• Secondary education or certifications in training, education, or finance are a plus.

Responsibilities

• Design and develop comprehensive training programs aligned with consumer and residential lending needs, regulatory requirements, and organizational goals.
• Facilitate engaging in-person and virtual training sessions that build technical skills, sales effectiveness, and compliance knowledge.
• Evaluate training effectiveness through performance assessments, identifying skill gaps and recommending targeted development actions.
• Serve as a subject matter expert in consumer and residential lending, maintaining up-to-date knowledge of compliance, systems, and best practices.
• Collaborate with lending leaders and stakeholders to identify training needs and deliver solutions that support operational performance and client experience.
• Builds positive relationships with internal and external clients by valuing other's feelings and rights in both words and actions, and embracing other's unique beliefs, backgrounds, and perspectives.
• Demonstrates strong business ethics and honest behaviors and the ability to positively influence and work with others to achieve excellent results.
• Actively pursues professional growth through industry webinars, certifications, and internal training programs.
• Continuously enhances instructional design, facilitation skills, and lending knowledge while identifying opportunities to improve training processes and delivery methods.

Benefits

• Medical, Dental, Vision & Life Insurance
• 401K with company match
• Paid Time Off & Recognized Holidays
• Leave policies
• Voluntary Benefit Options (Life, Accident, Critical Illness, Hospital Indemnity & Pet)
• Employee Assistance Program
• Employee Health & Wellness Program
• Special Loan and Deposit Rates
• Gradifi Student Loan Paydown Plan
• Rewards & Recognition Programs and much more!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED