Retail Learning Coach - Miami

Tiffany & Co•Miami, FL

1d•Onsite

About The Position

The Retail Learning Coach in the Southeast Market, based in Miami, will be dedicated to an area of key stores, to ensure consistent, exhibited behaviors, as they relate to client experience, client relationships and selling skills, in accordance with brand expectations, upholding our purpose, values and competencies. In partnership with store and market leadership, this role will lead the overall coaching strategy of designated stores, as aligned with Tiffany & Co. North America Retail Excellence and directed in market by the Market Vice President, Market Sales Directors and reporting directly to the Retail Learning Manager.

Requirements

Minimum 3-5 years of prior retail experience in luxury environment or elevated client-related experience.
Prior roles should include sales and people leadership (example: Team Manager, Store Director, Multi site / Market Business Partners)
Passion for luxury retail environments; jewelry / watch expertise is a plus
Proven track record in sales, client relationships & loyalty, leading teams, and performance based coaching
Inspiring and trusted leader, able to guide, empower and support teams
Proven ability to partner and collaborate with headquarters and market teams to share feedback and influence store needs
Ability to assess retail KPI’s and their correlation to coachable behaviors.
Organized and efficient, with experience in driving change, tracking results and behavior impact
Show attentive listening with interpersonal skills and communicative optimism
Ability to facilitate and present, effectively communicate and influence outcomes
Networking, leadership and interpersonal skills

Nice To Haves

jewelry / watch expertise is a plus

Responsibilities

Work directly with Client Advisors and Team Managers on the sales floor, leading in the moment coaching and feedback on the client experience, relationships, selling and leadership skills & behaviors, 90-100% of the time.
Measured by Key Performance Indicators, including (but not limited to): sales (core focus), AUR, Conversion, Mystery Shop, Net Promoter Scores, Client relationships, clienteling and appointments.
Approach coaching with curiosity and optimism. Recognizing the positive contributions and progress when exhibited.
Motivate and inspire the team to strive for excellence, and reach their potential, through consistent, daily behaviors.
The Coach will work with Store Directors and Team Managers to help develop 30-60-90 coaching plans for mid-to-low performers.
Determine approach to drive the performance and behaviors of identified individuals.
1:1 coaching on the sales, in store, and sit on one-to-one Team Manager led touch bases
Monitor progress and tracking weekly, monthly, in conjunction with the 30-60-90 for each Coachee
Ensure training programs translate to in store, daily behaviors.
Assess post-training application and work with store leaders evolve behaviors.
Determine needs at a store and one to one employee level to target needs.
Identify sales floor based, skill building exercises and workshops (micro lessons) to practice skills & behaviors as per Tiffany & Co. programs and resources.
Drive adoption of Tiffany Wonder eLearning platform and application of knowledge to role.
Participate, attend, and lead training sessions, to understand sustainment required in store.
Ensure adoption and application of Tiffany & Co. Client Experience and Selling expectations
Assimilation of new hires in role
Support facilitation of onboarding for designated stores on a quarterly basis