OluKai Retail Lead - Hilton Hawaiian Village

Archipelago Companies•Honolulu, HI

6d•Onsite

About The Position

As the OluKai Retail Lead, or Huaka’i which means to lead, your kuleana (responsibility) is to welcome customers into the store and deliver a remarkable brand experience. We are seeking responsible, outgoing, culturally minded team members to be the first point of contact for guests of the OluKai store. You are genuine, service-oriented, with a passion for premium products as well as the ever-evolving retail industry.

Requirements

Ability to consistently hit goals and plans set forth by company and/or management.
Leadership capabilities.
Responsibility for store keys and security measures.
Ability to engage with new customers and build immediate and lasting rapport.
Expertise on OluKai’s product lines, a champion for quality and authenticity.
Understand the customer needs, and creatively communicate selections that meet their needs.
Ability to independently problem customer issues while maintaining a spirit of Aloha, even in high stress situations.
Attention to detail.
Willingness to be a team player.
Thorough understanding of POS best practices and use for a seamless consumer experience.
Minimum of 1 year of retail or customer service experience, preferably in a leadership or key holder role.
Must be available for at least three (4-8hrs) shifts a week.
Strong interpersonal and communications skills both verbal and written.
An independent work ethic, excellent time management skills and organizational abilities.
Positive attitude and high integrity.
Must be able to lift, carry or otherwise move objects weighing up to 30lbs.

Nice To Haves

Culturally minded team members.
Genuine, service-oriented.
Passion for premium products as well as the ever-evolving retail industry.

Responsibilities

Welcome customers into the store and deliver a remarkable brand experience.
Be the first point of contact for guests of the OluKai store.
Uphold and enforce company policies, procedures, and corporate directives.
Open and close the store to standard and for store keys and security measures.
Act as the Manager on Duty when needed.
Provide basic coaching to Retail Associates as needed.
Engage with new customers and build immediate and lasting rapport.
Share details of unique brand partnerships and product design inspirations.
Stay current on fashion trends, understand customer needs, and creatively communicate selections.
Independently problem customer issues while maintaining a spirit of Aloha, even in high stress situations.
Uphold visual standards and store cleanliness.
Assist with back of house duties including receiving, processing product and re-stock.
Utilize POS best practices for a seamless consumer experience.
Be a brand ambassador for OluKai.
Participate in local events and giveback programs.