OluKai Retail Lead - La Jolla, San Diego
About The Position
As the OluKai Retail Lead, or Huaka’i which means to lead, your kuleana (responsibility) is to welcome customers into the store and deliver a remarkable brand experience. We are seeking responsible, outgoing, culturally minded team members to be the first point of contact for guests of the OluKai store. You are genuine, service-oriented, with a passion for premium products as well as the ever-evolving retail industry. This is a new location set to open in May 2026. The Retail Lead will play a key role in helping to launch and establish this new store from the ground up.
Requirements
- Ability to consistently hit goals and plans set forth by company and/or management.
- Minimum of 1 year of retail or customer service experience, preferably in a leadership or key holder role.
- Must be available for at least three (4-8hrs) shifts a week.
- Strong interpersonal and communications skills both verbal and written.
- An independent work ethic, excellent time management skills and organizational abilities.
- Positive attitude and high integrity.
- Must be able to lift, carry or otherwise move objects weighing up to 30lbs.
- Desire to learn and grow within the company.
Nice To Haves
- Leadership capabilities.
- Confidence to be the Manager on Duty.
- Storyteller mindset.
- Expertise on OluKai’s product lines, a champion for quality and authenticity.
- Culturally minded.
Responsibilities
- Welcome customers into the store and deliver a remarkable brand experience.
- Be the first point of contact for guests of the OluKai store.
- Uphold and enforce company policies, procedures, and corporate directives.
- Open and close the store to standard and for store keys and security measures.
- Act as the Manager on Duty when needed.
- Provide basic coaching to Retail Associates as needed.
- Engage with new customers and build immediate and lasting rapport.
- Share the details of our unique brand partnerships as well as the details of our products design inspirations and reason for being.
- Stay current on fashion trends, understand customer needs, and creatively communicate selections that meet their needs.
- Independently problem customer issues while maintaining a spirit of Aloha, even in high stress situations.
- Uphold visual standards and store cleanliness.
- Assist with back of house duties including receiving, processing product and re-stock.
- Utilize POS best practices for a seamless consumer experience.
- Be a brand ambassador for OluKai.
- Participate in local events and giveback programs.
Benefits
- Development and Growth Opportunities
- Employee Discount to all Archipelago brands (OluKai, Roark, Melin)
- Comped yearly product from all Archipelago brand
- Flexible work schedule
- Bonus Program eligibility
- Team building events
- Medical, Dental, Vision insurance (for FT)
- Company paid life Insurance (for FT)
- 401k and 401k employer matching (for FT)
- Paid Time Off accrued annually (for FT)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
