Retail Lead- University of Wisconsin Team Store

Fanatics•Madison, WI

2d•Onsite

About The Position

Fanatics Commerce is the global leader in licensed sports merchandise, operating a vertically integrated platform that designs, manufactures, and delivers officially licensed apparel, jerseys, headwear, and collectibles for major leagues, teams, and events worldwide. With more than 900 e-commerce sites and a global omnichannel presence across digital, in-venue, and retail, Fanatics Commerce reaches fans in over 180 countries and powers official fan experiences for many of the world's iconic sports properties. At Fanatics, we bring our BOLD Leadership Principles to life every day—building championship teams, obsessing over fans, acting with entrepreneurial speed, and delivering with a determined and relentless mindset. As we continue to scale our global platform, the Retail Lead will play a critical role in contributing to business growth, elevating fan experiences, and delivering measurable impact. This role will help strengthen the fan connection, support business performance, and contribute to how we serve hundreds of millions of fans worldwide. The Retail Lead delivers business and fan impact through BOLD leadership and execution excellence, leveraging data, automation, and AI-enabled insights. Home game shifts are considered a core responsibility of the position and may include pre-game, in-game, and post-game operational support.

Requirements

Must be at least 18 years of age
Previous retail, customer service, or hospitality experience preferred
Ability to work a flexible schedule, including evenings, weekends, holidays, home games, and special events
Reliable attendance and punctuality
Strong communication, interpersonal, and teamwork skills
Ability to work effectively in a fast-paced, team-oriented environment
Ability to stand, walk, bend, and move throughout scheduled shifts, as well as lift, carry, and move merchandise weighing up to 25 pounds
Maintain a professional appearance and represent the Fanatics brand positively

Nice To Haves

Knowledge of retail operation systems including but not limited to OpSuite5.0 (online inventory manager), POS (point of sales) and CAYAN (credit card machines)

Responsibilities

Drive sales results by consistent execution of daily operations
Support back of house operations; maintain stockroom organization
Partner with Leadership team when making decisions including but not limited to; revenue targets, per cap and UPT (unit per time)
Work with Retail Associates to ensure an exemplary fan experience
Communicate expectations for assignments and projects to Retail Associates
Provide training and assistance to Retail Associates as required
Coach Retail Associates based on observed job performance and knowledge of operational excellence to ensure an exemplary fan experience
Understand Fanatics Values and how they relate to their role
Perform ‘Manager on Duty responsibilities’ as needed
Identify opportunities to improve processes, products, or fan experiences
Apply creative thinking and new approaches to solve complex challenges
Act with urgency and adapt quickly in a fast-paced, high-growth environment
Collaborate cross-functionally to drive shared goals and team outcomes
Build strong partnerships across the organization to deliver results
Apply AI and technology to improve efficiency, quality, and outcomes
Use data and digital tools to inform decisions and enhance performance
Demonstrate curiosity and adaptability in adopting new technologies and ways of working
Contribute to a culture of innovation and continuous improvement