Retail Lead - Jacksonville, FL

Scandinavian Tobacco Group•Jacksonville, FL

5d•Onsite

About The Position

As our new Retail Lead, you will be part of our retail operations team and play an important role in supporting the day-to-day management of store operations, employee performance, and customer engagement. You will work closely with the Store Manager and retail associates to drive sales, optimize operational efficiency, and deliver world-class customer experience. This is a great opportunity to develop your leadership skills while contributing to the growth and success of a premier retail organization.

Requirements

Strong written and verbal communication skills.
Proficiency in Microsoft Word, Excel, and PowerPoint.
Ability to input, retrieve, analyze, and interpret data.
Hands-on approach with a commitment to operational excellence.
Proven ability to coordinate and support retail operations.
Strong organizational, prioritization, and time management skills.
Experience leading teams, coaching employees, and driving performance in a retail environment.
Must be 21 years of age or older.

Nice To Haves

Experience within premium retail, luxury goods, specialty products, or similar customer-focused environments.
General knowledge of cigars and the cigar industry preferred but not required.

Responsibilities

Support the development and execution of business strategies that drive brand growth and financial performance.
Assist in setting performance expectations and objectives for retail sales associates.
Coach and educate team members on company goals, customer service standards, visual merchandising requirements, and product knowledge.
Oversee daily retail operations and ensure store routines are executed efficiently.
Partner with the Store Manager to achieve sales targets and profitability goals.
Monitor store expenses and support adherence to budget objectives.
Create and manage employee schedules to ensure appropriate staffing levels.
Track store performance metrics and drive accountability for results.
Execute and oversee all store operational activities to ensure high standards are maintained.
Motivate and engage team members to achieve their personal and professional goals.
Manage labor hours in alignment with established wage and staffing targets.
Assign and monitor daily operational responsibilities and deployment positions.
Ensure store systems and facility equipment are functioning properly, including lighting, HVAC, humidification, water treatment, plumbing, alarm, and surveillance systems.
Serve as a brand ambassador by delivering exceptional customer experience and maintaining a professional retail environment.