Retail Lead - Cincinnati Bengals Team Store
Fanatics Commerce•Cincinnati, OH
•Onsite
About The Position
The Retail Lead delivers business and fan impact through BOLD leadership and execution excellence, leveraging data, automation, and AI-enabled insights. Home game shifts are considered a core responsibility of the position and may include pre-game, in-game, and post-game operational support.
Requirements
- Must be at least 18 years of age
- Ability to work a flexible schedule, including evenings, weekends, holidays, home games, and special events
- Reliable attendance and punctuality
- Strong communication, interpersonal, and teamwork skills
- Ability to work effectively in a fast-paced, team-oriented environment
- Ability to stand, walk, bend, and move throughout scheduled shifts, as well as lift, carry, and move merchandise weighing up to 25 pounds
- Maintain a professional appearance and represent the Fanatics brand positively
Nice To Haves
- Previous retail, customer service, or hospitality experience preferred
- High school diploma or equivalent experience preferred
Responsibilities
- Drive sales results by consistent execution of daily operations
- Support back of house operations; maintain stockroom organization
- Knowledge of retail operation systems including but not limited to OpSuite5.0 (online inventory manager), POS (point of sales) and CAYAN (credit card machines)
- Partner with Leadership team when making decisions including but not limited to; revenue targets, per cap and UPT (unit per time)
- Work with Retail Associates to ensure an exemplary fan experience
- Communicate expectations for assignments and projects to Retail Associates
- Provide training and assistance to Retail Associates as required
- Coach Retail Associates based on observed job performance and knowledge of operational excellence to ensure an exemplary fan experience
- Understands Fanatics Values and how they relate to their role
- Perform ‘Manager on Duty responsibilities’ as needed
- Identify opportunities to improve processes, products, or fan experiences
- Apply creative thinking and new approaches to solve complex challenges
- Act with urgency and adapt quickly in a fast-paced, high-growth environment
- Collaborate cross-functionally to drive shared goals and team outcomes
- Build strong partnerships across the organization to deliver results
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
