Retail Lead Associate (Reduced-Time), Customer Experience Operations

Amazon•Palm Desert, CA

16d•$20•Onsite

About The Position

As a Retail Lead Associate, you will be the face of Amazon and contribute to the culture based on customer obsession, trust, respect, integrity, continuous learning, and fun. You possess strong attention to detail, the ability to quickly prioritize tasks, the willingness to learn new things, and a commitment to delighting our customers. You will assist with customer service operations and floor leader responsibilities. This role is for a reduced-time position, averaging between 30-39 hours per week, with open availability required Sunday-Thursday between 2:45pm and 9:15pm. The team at Amazon makes the return of pickup and packages convenient for our customers at our Locker+ retail locations, operating out of designated retail locations to facilitate the delivery and return of customer orders.

Requirements

High school or equivalent diploma
Are 18 years of age or older
1+ years retail or customer-facing, or 1+ years floor leader or other leadership, or 1+ years Amazon (Blue Badge/FTE) experience

Nice To Haves

Experience in training others

Responsibilities

Interact with customers by effectively using customer engagement strategies and model desired behavior for the rest of the team.
Utilize inventory management systems to scan, process, and count product.
Provide peer-to-peer feedback on processes and standards, serving as the escalation point to assist associate peers in solving customer issues, where appropriate.
Contribute to continuous improvement of the customer experience and operations by participating in the development of best practices.
Help identify and communicate barriers and trends that contribute to the customer and associate experience and support the manager in building a strong site culture.
Work with a manager to maintain the physical safety and quality standards of the site.
Work in a fast changing and ambiguous environment.
Perform additional duties, as assigned.
Work flexible hours including nights, weekends, and holidays.
Lift up to 49 pounds, stand and walk during shifts lasting up to 12 hours, and frequently push, pull, squat, bend, and reach, as well as continuously climb and descend stairs.