Retail Lab Operations Specialist (1st Shift)

EssilorLuxottica•West Chester Township, OH

17h

About The Position

The Retail Lab Operations Specialist supports manufacturing process initiatives to ensure quality, safety, and technical excellence within retail labs. The role requires knowledge of in-store manufacturing operations, equipment, processes, and tools, along with optical expertise and an understanding of customer experience. It contributes to testing, quality assurance, and process improvement by coordinating activities and collaborating across functions. The position supports continuous improvement, operational documentation, training resources, field validation, and emerging business channels across the retail lab network.

Requirements

Four years of experience in optical retail, quality manufacturing, and lab operations, including lenses and processes.
Exceptional attention to detail and strong analytical and critical-thinking skills.
Customer-focused mindset and ability to identify and resolve issues effectively.
Ability to manage multiple projects simultaneously with minimal supervision.
Effective verbal and written communication skills and ability to work collaboratively across diverse teams.
Adaptability in navigating change within a complex and evolving organization.
Experience supporting process improvement initiatives, workflow analysis, or operational standardization efforts.
Ability to build effective working relationships across multiple stakeholder groups and business functions.
Proficiency in Microsoft Office Suite and collaboration tools, including Excel, PowerPoint, and SharePoint.

Responsibilities

Maintain a thorough understanding of retail manufacturing operations, products, processes, equipment, and testing procedures.
Manage material supplies and equipment to ensure availability and proper function.
Support testing and validation of lab equipment, supplies, lenses, and frames for in-store manufacturing readiness.
Perform routine maintenance and upkeep of test and process equipment.
Prepare and maintain technical reports, logs, and data records.
Analyze operational and quality data to identify trends, support decision-making, and recommend improvements.
Support best-practice standards, workflow analysis, and continuous improvement initiatives for retail lab operations.
Assist in developing, implementing, and maintaining standard operating procedures and best-practice documentation.
Support training programs and maintain job aids, operational resources, and materials related to equipment operation, maintenance, and inspection processes.
Support field testing and validation activities for new equipment, products, and processes.
Partner with vendors and procurement teams to maintain supply accuracy and resolve equipment issues.
Support equipment inventory processes in collaboration with ROC and field partners.
Provide direct support to LC stores by responding to inquiries and offering technical feedback.