FT Retail Keyholder, Sandro Fashion Outlets of Chicago, Rosemont, IL

Us, Canada•Chicago, IL

7d•Onsite

About The Position

SMCP is seeking a Full-Time Retail Keyholder for their Sandro Fashion Outlets in Chicago, Rosemont, IL. As a Keyholder, you will support the store leadership team in ensuring the smooth operation of the store and delivering an exceptional customer experience. You will utilize your passion for fashion and customer service skills to create memorable moments for clients. Your leadership will be evident as you assist with opening and closing procedures, lead by example, and take on key responsibilities such as cash reconciliation, distribution of sales goals, team motivation, and problem resolution. You will also play a pivotal role in building lasting relationships with customers, providing styling advice, and delivering personalized service in an inclusive and welcoming environment. Whether guiding clients to the perfect outfit or ensuring store operations run seamlessly, you will help create a shopping experience that is as chic as Paris itself.

Requirements

1+ year of experience in retail or customer service, with supervisory experience preferred.
Enthusiastic about providing exceptional customer service and working in luxury retail.
Knowledgeable and passionate about fashion trends.
Excellent communication skills, with a friendly, approachable, and persuasive demeanor.
Adaptable and open to pursuing a career in retail management.
Flexible availability, including evenings, weekends, and holidays, is required.

Nice To Haves

Social media presence is a plus but not required.

Responsibilities

Lead and supervise the team in the absence of the Store Manager/Assistant Manager.
Assist with daily operations, including cash handling, opening/closing, and KPI tracking.
Provide exceptional customer service with product knowledge and personal recommendations.
Build and maintain a client book, fostering relationships and loyalty.
Achieve sales targets through outstanding service and brand values.
Address customer service issues promptly and professionally.
Maintain high store standards, ensuring a welcoming and organized environment.
Oversee stock replenishment to align with demand and visual standards.
Support new hires and encourage team development, promoting a growth-focused culture.
Motivate the team to meet sales goals, fostering a results-oriented environment.
Create an inclusive, personalized shopping experience, welcoming clients to our collections.
Guide clients through their shopping journey, meeting their unique needs.