Retail Keyholder, SANDRO Williamsburg
About The Position
The Retail Keyholder supports the store leadership team in ensuring the smooth operation of the store and delivering an exceptional customer experience. This role involves using passion for fashion and customer service skills to create memorable client moments. The Keyholder will assist with opening and closing procedures, lead by example, and take on responsibilities such as cash reconciliation, distribution of sales goals, team motivation, and problem resolution. Additionally, they will play a pivotal role in building lasting customer relationships, providing styling advice, and delivering personalized service in an inclusive and welcoming environment.
Requirements
- 1+ year of experience in retail or customer service, with supervisory experience preferred.
- Enthusiastic about providing exceptional customer service and working in luxury retail.
- Knowledgeable and passionate about fashion trends.
- Excellent communication skills, with a friendly, approachable, and persuasive demeanor.
- Adaptable and open to pursuing a career in retail management.
- Flexible availability, including evenings, weekends, and holidays, is required.
Nice To Haves
- Social media presence is a plus but not required.
Responsibilities
- Lead and supervise the team in the absence of the Store Manager/Assistant Manager.
- Assist with daily operations, including cash handling, opening/closing, and KPI tracking.
- Provide exceptional customer service with product knowledge and personal recommendations.
- Build and maintain a client book, fostering relationships and loyalty.
- Achieve sales targets through outstanding service and brand values.
- Address customer service issues promptly and professionally.
- Maintain high store standards, ensuring a welcoming and organized environment.
- Oversee stock replenishment to align with demand and visual standards.
- Support new hires and encourage team development, promoting a growth-focused culture.
- Motivate the team to meet sales goals, fostering a results-oriented environment.
- Create an inclusive, personalized shopping experience, welcoming clients to our collections.
- Guide clients through their shopping journey, meeting their unique needs.
Benefits
- Competitive base hourly pay
- Individual commission
- Sales incentives
- 50% shopping discount
- Seasonal wardrobe offering
- Cell phone contribution
- Voluntary health plan
- 401(k)
- Paid time off
- Holiday pay
- Paid parental leave
- Pet benefits
- Employee Assistance Program (EAP)
- MAVEN Family Planning
- Extensive product knowledge training
- Industry insights
- Retail Stylist Program
- Mentorship
- Professional development support
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
