Shinola Retail Key Holder - Boston - PT

Shinola- Retail • Boston, MA

1d • $20 - $23 • Onsite

About The Position

Shinola is a Detroit-based luxury design brand founded in 2011, committed to crafting beautiful, enduring, handcrafted goods. We focus on thoughtful craftsmanship, timeless design, and spirited stories to inspire customers. As a growing company, each employee is a key stakeholder. We are committed to creating high-quality manufacturing jobs and operate the first at-scale watch factory in the US in 50 years. Our artisans handcraft luxury timepieces, premium leather goods, jewelry, and more. Our retail locations showcase our commitment to quality, manufacturing, and design by connecting guests to our products.

Requirements

• High School Diploma
• 1+ years of specialty retail leadership
• Strong organizational skills
• Strong written & verbal communication skills
• Positive, optimistic, team player
• Excellent at relationship building/networking experience
• Critical thinker
• Must be 18+ yrs old

Responsibilities

• Exceed revenue targets and build relationships by providing consistent guest experience, exhibiting hospitality in every interaction while executing Brand Experience standards: A Warm Welcome, Creating a Connection, Product Love and Community Building.
• Execute in-person and virtual shopping appointments.
• Participate in monthly product knowledge, operational and guest service training.
• Facilitate guests' repairs.
• Lead experience standards in stores and ensure consistency with each guest experience through coaching and developing based on development levels.
• Leverage KPIs to motivate team and drive performance.
• Utilize Endear to maintain customer relationships through in-depth information capture and maintain detailed client profiles.
• Execute brand outreach strategies as communicated via bolt to drive connection and revenue.
• Maintain a proactive selling culture that focuses on building long-term relationships in relation to the company’s brand values.
• Utilize the company’s outlined development tools to understand and recognize development levels of store team members to create an environment of consistent improvement and growth.
• Support the Store Manager with coaching, developing and conflict resolution with all members of the team.
• Support store operations by enforcing company programs, initiatives, policies, and procedures.
• Regularly and consistently abide by Time & Attendance policies and all policies and procedures included within.
• Regularly and consistently abide by the Standards of Conduct and Ethics, and all policies and procedures included within.
• Control expenses.
• Complete tasks in a timely manner.
• Adhere to company Loss Prevention standards to maintain the integrity of the sales floor and product.
• Adhere to company shipping and handling guidelines to successfully conduct product transfers, liquidations and RTV’s.
• Monitor and manage store supply levels and budget to ensure the store is running optimally and stocked properly.
• Manage visual merchandising standards and practices ensuring that the store and product displays are in line with company guidelines.

Benefits

• Hourly compensation
• Compensation can be negotiated based on previous experience & qualifications.
• Potential monthly bonus based on store financial performance.
• Employee hiring referral bonus
• Paid Corporate Holidays (for FT status team members only)
• Paid Vacation days (accrued) (for FT status team members only)
• Paid Float days (for FT status team members only)
• Medical, dental & vision (for FT and PT Reg status team members only)
• 401k with company match
• Employee assistance program (EAP)
• Pet Insurance
• Merchandise discounts
• Complimentary employee watch

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED