Retail Key Holder

Kendra Scott•Beavercreek, OH

1d•$15 - $18

About The Position

As a Key Holder, you support the Store Leadership Team by leading strong WAM (WOW Awareness Manager) segments and ensuring a WOW guest experience. You assist with daily store operations as needed and provide input on training, motivating, and celebrating Stylists and team members. The role focuses on driving results, amplifying the brand purpose, and positively representing Kendra Scott’s culture. You model and teach WOW service, build guest connections, develop Stylists, and help drive store productivity and sales. You support philanthropic and community initiatives, maintain safety and asset-protection standards, and follow company policies and procedures. You educate guests and team members about products and personal style, flex across store areas as needed, collaborate with the team, resolve guest concerns, and coach colleagues toward clear goals. The position requires working at least 30 hours per week, including nights and weekends, and a flexible schedule to meet business needs. Hourly pay ranges from $15.00 to $18.00, with eligibility for a revenue-sharing incentive based on store and individual performance. Benefits may apply.

Requirements

Must be over the age of 18.
Ability to lift and move at least 50 lbs.
Ability to bend, squat, twist, and reach.
Ability to stand and/or walk for at least 6 hours per shift.
Ability to work a flexible schedule, including evening, weekend, and holiday shifts.
Retail and/or customer service experience is required.
Genuine passion for exceptional customer service and developing customer relationships.
Strong problem-solving skills and a positive attitude under pressure.
Strong organizational and communication skills.
Enthusiasm for fashion, keeping up with trends, and helping others develop personal style.
Growth mindset and strong desire to learn, grow, and embrace new ideas.
Passion for giving back and serving the community.
Appreciation for the company’s core values of Family, Fashion, and Philanthropy.
Must be available to work at least 30 hours per week, including nights and weekends.
Ability to accommodate a changing schedule.

Responsibilities

Model and teach WOW service, connect with guests, and help ensure every guest feels welcome and seen.
Train and develop Stylists to provide WOW experiences.
Help drive sales by maximizing store productivity and building guest connections.
Support brand awareness, philanthropic efforts, community initiatives, and event and giveback goals.
Maintain store safety and asset-protection standards and follow company policies and procedures.
Educate guests and team members on product details and personal style, and make product suggestions.
Flex between the Salesfloor, Color Bar™, Events, and Back of House as needed.
Collaborate with team members, share ideas, and support guest experiences behind the scenes.
Proactively resolve guest concerns and take on challenges with urgency, energy, and enthusiasm.
Set clear, attainable goals and provide ongoing feedback through real-time coaching.
Assist with daily store operations and contribute input on training, motivating, and celebrating team members.