Retail Key Holder - Part-Time

Vitamin Shoppe•La Verne, CA

1d•Onsite

About The Position

The Retail Key Holder – Part-Time position is responsible for providing outstanding 5 STAR customer service while performing operational duties that drive sales through product knowledge, merchandising, register functions, store cleanliness, and other related duties. This role involves opening/closing the store, ensuring security, overseeing safety, and assisting with escalated customer issues. The Sales Lead represents the Vitamin Shoppe brand, requiring courtesy, efficiency, and the ability to hand sell to meet or exceed customer expectations. This position supports the health and wellness environment that Vitamin Shoppe represents.

Requirements

High School Diploma or GED or equivalent combination of experience and instruction.
Familiar with retail sales, merchandising programs, safety procedures, and the competitive environment.
Passion for the health, fitness, and nutrition.
Demonstrate basic technology skills (e.g., point of sale systems, mobile devices, basic troubleshooting) or a willingness to learn and adapt as a key function of the role.
1-3 years retail experience.
Strong interpersonal and public relations skills.
Solid organizational and problem solving skills.
Flexibility to work nights and weekends.
Computer skills.

Nice To Haves

Supplement knowledge or education is preferred, but not required.
Supervisory experience preferred.
Valid Driver’s License.
Supervisory experience preferred.

Responsibilities

Establish, model, and reinforce the 5 STAR service (customer service) and hand selling technique.
Use product information, sampling, and available resources to educate customers and assist them in making product selections.
Promptly serve customers, minimizing wait time.
Coach and direct staff regarding model service, selling, and customer engagement behaviors.
Drive sales by meeting and collaborating with the store team to understand, support, and achieve established sales goals and objectives.
Maintain a professional and courteous relationship with customers and co-workers that fosters a positive work environment and embraces diversity.
Promote growth and sales by creating and maintaining internal/external community outreach relationships within the local community.
Establish an active sampling regimen through customer engagement.
Lead and participate in learning and development activities (daily store meetings and product/online education) in order to provide optimal customer service.
Complete Learning Path and Vitamin Shoppe University training activities in established timelines.
Protect and maintain company assets and resources to include cash control, inventory, fixtures, and physical facility to prevent theft, ensuring Loss Prevention standards.
Maintain the confidentiality and security of sales records and operational reports.
Ensure work environment is safe for both customers and health enthusiasts.
Oversee and perform regular maintenance; clean shelves, baskets, backrooms, windows, front sidewalks, bathrooms, and floors according to company policy as directed by the management team.
Receive shipments, assist in unloading stock, checking products against invoice, sorting and distributing stock, stocking shelves, pricing merchandise, cleaning fixtures, and displaying product.
Aid the management team in the implementation of merchandising, promotional, and operational standards.
Perform category maintenance by rotating products according to the company’s product rotation policy.
Identify and document the return of damaged, discontinued, or expired product.
Aid in new store initiatives.
Execute all company policies and objectives within the store, ensuring that the VS brand and company is well represented.
Lead the store in the absence of the SM / ASM to include opening / closing, customer service, and store maintenance (interior and exterior).
Operate the cash register and prepare customer transactions and receipts efficiently.
Total price, tax, and shipping and handling charges accurately.
Fully understand register functions, opening and closing procedures, and can balance the cash registers at the end of each shift or as scheduled.
Adhere to and verifies bank deposit process.
Aid the management team in ensuring the Vitamin Shoppe Healthy Award Club program is consistently promoted and customer information, including email, is captured.
Adhere to personal appearance policy.
Adhere to assigned work schedule.
Promptly clocks in/out and approves weekly timecard.
Follow management direction in completing other duties as required.
Follow management direction in completing other duties as required.
Flexibility to work in another location depending on the company’s business needs.