Retail Key Carrier

TJX•Shirley, NY

9d•Onsite

About The Position

The Retail Key Carrier is an elevated extension of the Coordinator role. The position primarily performs Coordinator duties and occasionally acts as Key Carrier, taking on a leadership role in maintaining all aspects of the store. Key Carriers must have open availability, including nights and weekends, and may act as Manager on Duty in accordance with company policy and procedure. The role models exceptional customer service, supports store operations and team performance, coaches Associates, and helps maintain a safe and compliant environment. The position also promotes credit and loyalty programs and participates in shrink-reduction goals and programs. Other duties may be assigned. The position is based at HomeGoods Store 1226, 999 Montauk Highway, Space 1019-2, Shirley, New York. Starting pay is $19.00 to $19.50 per hour; actual starting pay depends on factors including relevant skills, qualifications, and experience.

Requirements

Able to work a flexible schedule, including nights and weekends; open availability is required.
At least 1 year of retail experience.
At least 6 months of leadership experience.
Team player who works effectively with peers and supervisors.
Able to respond appropriately to changes in direction or unexpected situations.
Knowledge of company standard software, systems, and procedures.
Knowledge of merchandise flow in stores.
Proven problem-solving skills.
Able to effectively coach, delegate, and follow up on multiple people and tasks.
Able to act quickly under challenging circumstances.
Capable of multitasking.
Superior communication and organizational skills, with attention to detail.

Responsibilities

Role-model exceptional customer service and create a positive internal and external customer experience.
Promote honesty and integrity and maintain confidentiality.
Act as Manager on Duty in accordance with company policy and procedure.
Ensure the store team completes tasks and activities in accordance with the store plan, prioritizing as needed.
Address immediate customer-service issues, provide appropriate coaching, and use discretion under customer-service policies to satisfy customers.
Maintain accurate Associate coverage in service areas.
Ensure Associates follow operational procedures and opening and closing procedures are completed according to company guidelines.
Communicate priorities and progress updates accurately and effectively with management and Associates.
Give and accept recognition and constructive feedback; provide Associates with feedback, recognition, and coaching.
Partner with Management on Associate training needs to increase effectiveness.
Ensure adherence to labor laws, policies, and procedures.
Promote credit and loyalty programs.
Support and participate in shrink-reduction goals and programs.
Promote safety awareness and maintain a safe environment.
Perform other duties as assigned.