Retail Key Carrier Coordinator

The TJX Companies, Inc.•Holland, MI

4d•$16 - $17•Onsite

About The Position

The Key Carrier role is an elevated extension of the Coordinator role. Key Carriers alternate duties based on store needs, predominantly performing Coordinator responsibilities and occasionally acting as Key Carrier in a leadership role maintaining all aspects of the store. The role requires open availability, including nights and weekends, and modeling exceptional customer service. The Key Carrier creates positive internal and external customer experiences, promotes honesty and integrity, and maintains confidentiality. As Manager on Duty, the Key Carrier follows company policy and procedure, guides the store team in executing the store plan, addresses immediate customer-service issues, and provides coaching. The role also supports operational procedures, opening and closing routines, Associate coverage, labor-law compliance, training, credit and loyalty programs, shrink reduction, and workplace safety.

Requirements

Able to work a flexible schedule, including nights and weekends.
Team player who works effectively with peers and supervisors.
Able to respond appropriately to changes in direction or unexpected situations.
Knowledge of company standard software, systems, and procedures.
Knowledge of merchandise flow in stores.
Proven problem-solving skills.
Able to coach, delegate, and follow up effectively on multiple people and tasks.
Able to act quickly under challenging circumstances.
Capable of multitasking.
Superior communication and organizational skills, with attention to detail.
1 year of retail experience and 6 months of leadership experience.

Responsibilities

Create positive internal and external customer experiences and model exceptional customer service.
Promote honesty and integrity and maintain confidentiality.
Act as Manager on Duty in accordance with company policy and procedure.
Ensure the store team performs tasks in accordance with the store plan, prioritizing as needed.
Address immediate customer-service issues and provide appropriate coaching to Associates.
Use discretion with customer-service policies to satisfy customers.
Maintain accurate Associate coverage in service areas.
Ensure Associates follow operational procedures and opening and closing procedures are completed according to company guidelines.
Communicate priorities and progress accurately and effectively with management and Associates.
Give and accept recognition and constructive feedback; provide feedback, recognition, and coaching to Associates.
Partner with Management on Associate training needs.
Ensure adherence to labor laws, policies, and procedures.
Promote credit and loyalty programs.
Support and participate in shrink-reduction goals and programs.
Promote safety awareness and maintain a safe environment.
Perform other duties as assigned.

Benefits

Associate discount
Employee assistance program (EAP)
Smoking cessation support
Bereavement benefit
401(k) Associate contributions
Child care and cell phone discounts
Pet insurance and legal insurance
Credit union
Referral bonuses
401(k) match for those who meet service or hours requirements
Medical, dental, and vision coverage for those who meet service or hours requirements
Health savings account (HSA) for those who meet service or hours requirements
Health care flexible spending account (FSA) for those who meet service or hours requirements
Life insurance for those who meet service or hours requirements
Short- and long-term disability for those who meet service or hours requirements
Paid parental leave for those who meet service or hours requirements
Paid holidays, vacation, and sick time for those who meet service or hours requirements
Auto and home insurance discounts
Scholarship program
Adoption assistance
Competitive salary and benefits package