Retail Key Carrier Coordinator Full Time with benefits

The TJX Companies, Inc.•Traverse City, MI

6d•$17 - $18•Onsite

About The Position

The Key Carrier role is an elevated extension of the Coordinator role. Key Carriers primarily perform Coordinator duties and occasionally act as Key Carrier, taking on a leadership role in maintaining all aspects of the store based on store needs. The role requires open availability, including nights and weekends, and serving as a role model for exceptional customer service. The Key Carrier creates a positive experience for internal and external customers; promotes honesty, integrity, and confidentiality; and acts as Manager on Duty in accordance with company policies and procedures. The role supports store operations by ensuring the team follows the store plan and operational procedures, maintains appropriate Associate coverage, and completes opening and closing procedures according to company guidelines. The Key Carrier addresses immediate customer service issues, coaches and recognizes Associates, supports training, communicates priorities and progress, and partners with management. The position also promotes credit and loyalty programs, supports shrink reduction, and maintains a safe environment. This position is based at TJ Maxx Store 0077 in Traverse City, Michigan. The starting pay range is USD $17.00 to $17.50 per hour; actual starting pay depends on relevant skills, qualifications, and experience.

Requirements

Able to work a flexible schedule, including nights and weekends; the role requires open availability.
Team player who works effectively with peers and supervisors.
Able to respond appropriately to changes in direction or unexpected situations.
Knowledge of company standard software, systems, and procedures.
Knowledge of merchandise flow in stores.
Proven problem-solving skills.
Able to effectively coach, delegate, and follow up on multiple people and tasks.
Able to act quickly under challenging circumstances.
Capable of multitasking.
Superior communication and organizational skills, with attention to detail.
1 year of retail experience and 6 months of leadership experience.

Responsibilities

Create a positive internal and external customer experience and role model exceptional customer service.
Promote honesty and integrity and maintain confidentiality.
Act as Manager on Duty in accordance with company policy and procedure.
Ensure the store team performs tasks and activities in accordance with the store plan, prioritizing as needed.
Address immediate customer service issues, provide appropriate coaching, and exercise discretion with customer service policies to satisfy customers.
Maintain accurate Associate coverage in service areas.
Ensure Associates adhere to operational procedures and that opening and closing procedures follow company guidelines.
Communicate priorities accurately and effectively with management and Associates, and provide progress updates.
Give and accept recognition and constructive feedback; provide feedback, recognition, and coaching to Associates.
Partner with Management on Associate training needs to increase effectiveness.
Ensure adherence to labor laws, policies, and procedures.
Promote credit and loyalty programs.
Support and participate in shrink reduction goals and programs.
Promote safety awareness and maintain a safe environment.
Perform other duties as assigned.

Benefits

Associate discount
Employee assistance program (EAP)
Smoking cessation assistance
Bereavement benefit
401(k) Associate contributions
Child care discounts
Cell phone discounts
Pet insurance
Legal insurance
Credit union
Referral bonuses
401(k) match for Associates who meet service or hours requirements
Medical insurance for Associates who meet service or hours requirements
Dental insurance for Associates who meet service or hours requirements
Vision insurance for Associates who meet service or hours requirements
Health savings account (HSA) for Associates who meet service or hours requirements
Health care flexible spending account (FSA) for Associates who meet service or hours requirements
Life insurance for Associates who meet service or hours requirements
Short- and long-term disability for Associates who meet service or hours requirements
Paid parental leave for Associates who meet service or hours requirements
Paid holidays, vacation, and sick time for Associates who meet service or hours requirements
Auto and home insurance discounts
Scholarship program
Adoption assistance