Retail Internet Used Firearms

Bass Pro Shops•Springfield, MO

9d•Onsite

About The Position

The Retail Internet Used Firearms Specialist is responsible for creating accurate descriptions and capturing high-quality images of the store's selection of used firearms for the online website. This role maintains an accurate and up-to-date inventory, assists in making used firearm sales through various customer interaction channels, and provides excellent customer service. The position also involves evaluating and purchasing used firearms, ensuring legal compliance with all firearm regulations, and preparing firearms for retail sale. Additionally, the specialist will handle customer issues, maintain department standards, and participate in ongoing training.

Requirements

High school diploma or equivalent experience
0-2 years experience
Must be 21 years of age
Ability to safely handle firearms and adhere to all company, state, and federal firearms regulations
Ability to operate camera and computer to upload photos and maintain descriptions
Knowledge of purchasing firearms by either working in the firearms industry or collecting firearms

Nice To Haves

Ability to provide legendary customer service experience to every customer by greeting, consulting, and assisting them in finding merchandise and making buying decisions

Responsibilities

Creates and uploads accurate descriptions and captures high-quality images of store selection of used firearms.
Maintains a high-quality website with accurate, up-to-date inventories.
Adds and deletes specific firearms as they are acquired, disposed, and transferred to keep the used firearm online inventory current.
Evaluates and purchases used firearms, acquires used firearms into the bound book, and ensures proper payment to the customer.
Initiates 4473 forms with customers and conducts the final check of applicable company, state, and federal forms prior to a firearm being transferred to the customer.
Assists in making used firearm sales through customer interaction via e-mail, mail, telephone and personal contact.
Provides legendary customer service experience to every customer by greeting, consulting, and assisting them in finding merchandise and making buying decisions.
Processes firearms transactions in an efficient manner in accordance with all internal policies, procedures, and applicable law.
Produces monthly sales audit reports for used firearms online activities.
Acquires all firearms legally and in accordance with all ATF, state, and local laws and regulations and with company policies.
Completes ATF required forms, applicable state forms necessary for background checks, certifies and screens all potential firearm transfers for legality of the sale, complies with waiting periods or other possible state requirements, and straw purchases.
Assists with the acquisition and receipt of firearms in accordance with company policy and applicable regulations, proper and error-free completion of all company forms, assistance with performing firearms audits, mounting optics to firearms, safely checking/clearing firearms received by customers or via shipment, and preparation of firearms for retail sale.
Evaluates and appraises used firearms utilizing past experience of historical firearms knowledge and resources.
Responds and handles customer issues by using good judgment and logic in solving problems and making decisions within the job scope.
Assures visual standards are met by up-keep and maintenance to include, but not limited to, restocking, remerchandising, cleaning fixtures, and general care and housekeeping.
Maintains standards within the department and back room including attention to proper facing of firearms tags and performing opening and closing duties.
Participates in ongoing training including, but not limited to firearms and shooting product information, diverse shooting discipline awareness, systems training, compliance related training, and selling skills/techniques.